Technical Support Assistant

DEPARTMENT OF ENGLISH AND COMMUNICATION

Technical Support Assistant (Ref. 250529010-IE)

Duties

The appointee will be required to:

(a) provide daily technical support for teaching, research and service to the Department; 

(b) set up and maintain IT facilities, including audio-visual equipment, hardware, and software for departmental activities and meetings;

(c) perform photo and video shooting, editing and transcription tasks;

(d) assist with stock-taking and maintain accurate equipment and inventory records;

(e) liaise with various parties to provide operational/onsite support and troubleshooting to end-users;

(f) support the operation of e-learning platforms and handle IT-related administrative tasks;

(g) assist in the procurement of equipment and consumable items for departmental use; and

(h) perform any other duties as assigned by the Head of the Department or his/her delegates.

The appointee may be required to work outside normal office hours for activities organised by the University and/or the Department.

Qualifications

Applicants should:

(a) have five passes in HKCEE including English Language (at least Grade C if Syllabus A; Level 2 if results are obtained from 2007 onwards), Chinese Language (Level 2 if results are obtained from 2007 onwards) and Mathematics; or a combination of results in five HKDSE subjects of Level 2 in New Senior Secondary subjects / “Attained” in Applied Learning subjects / Grade E in Other Language subjects, and the five subjects must include English Language, Chinese Language and Mathematics; OR a recognised diploma/certificate or an equivalent qualification;

(b) have at least five years of relevant work experience in technical support; 

(c) have knowledge of Windows, MacOS, Office 365 and Network equipment;  

(d) have knowledge of online meeting software such as Microsoft Teams, Zoom, etc., and basic knowledge of video recording/editing; 

(e) be self-motivated and able to work independently and under pressure;

(f) have capability and readiness to accept new responsibilities and challenges; and

(g) have good communication and interpersonal skills. 

Information :

• Company : Hong Kong Polytechnic University
• Position : Technical Support Assistant
• Location : Hong Kong
• Country : HK