Customer Service Officer (Inbound) - Customer Services Department

Are you passionate about providing exceptional customer service in the banking industry? Join our clients Customer Services Department and be part of a dynamic team handling inbound calls for general banking products and services. This role offers an excellent opportunity to develop your skills in customer service, banking knowledge, and sales while working for a reputable financial institution.

• Customer Inquiries: Respond to inbound calls regarding general banking products and services, providing efficient and quality service to meet customers needs.

• Problem Solving: Offer solutions and information within standard service times, ensuring customer satisfaction and loyalty.

• Feedback Management: Handle complaints and collect valuable feedback and suggestions from customers to improve services.

• Customer Satisfaction: Conduct surveys on bank products and services to maintain high quality standards.

• Sales Opportunities: Identify and refer potential investment and insurance opportunities to sales staff, contributing to the banks growth.

• Performance Standards: Meet productivity standards and achieve assigned sales quotas, demonstrating your ability to excel in a fast-paced environment.

• Team Collaboration: Complete ad-hoc tasks assigned by the Team Manager, showcasing your flexibility and teamwork skills.

• Educational Background: Candidates with secondary education or above, demonstrating a solid foundation for learning and growth.

• Relevant Experience: Ideally, 2 years of experience in retail banking, customer service, or telesales. However, candidates with no prior experience are welcomed to apply.

• Banking Knowledge: Sound understanding of Personal Banking products, with a willingness to learn and expand your expertise.

• Work Ethic: Ability to work independently and thrive under pressure, showcasing your adaptability and resilience.

• Technical Skills: Familiarity with MS Office applications and Chinese Word Processing, essential for efficient daily operations.

• Language Proficiency: Fluency in written and spoken Cantonese and English is required to effectively communicate with a diverse customer base. A good command of Mandarin is advantageous for serving a broader range of clients.

Our client offers an attractive remuneration package and other benefits, such as:

• Work-life balance with a 5-day work week

• Performance-based discretionary bonus

• Support for continuous learning through education subsidies

• Generous leave entitlements, including birthday leave and marriage leave

• Family-friendly policies with extra maternity and paternity leave

• Exam leave to support your professional development

• Comprehensive insurance plan for your peace of mind

• Extensive medical coverage, including family medical and dental plans

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We value diversity and encourage applicants from all backgrounds to apply for this exciting opportunity.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

#SmartHire

For more information, please contact us via +852 64650148.

Information :

• Company : Smarthire by SEEK
• Position : Customer Service Officer (Inbound) - Customer Services Department
• Location : Kwun Tong, Kowloon Peninsula
• Country : HK