Operations Supervisor

Job Description:

• Monitor the Service team and ensure they deliver a premium educational experience to Students;

• Assist to manage day-to-day service and daily operations smoothly;

• Assist to oversee in tracking, analyse and report Center Service performance and provide solutions for improvement areas;

• Assist to maintain a monthly Social Club Calendar and daily classes schedule;

• Ensure that Standard Operating Procedure is followed at all times to maintain consistency in terms of a global brand;

• Promote the Wall Street English method by encouraging staff and Students to trust it and use it effectively;

• Assist in implementing new systems when required;

• Assist in recruiting, training and developing Service staff;

• Provide timely and accurate reports to SM;

• Maintain the Centers image, an English-Speaking Environment;

• Facilitate First and Second lessons and Social Club Activities if required;

• Associate with the business team to drive internal sales through satisfied students;

• Assist in other functions of the Company when required by the direct supervisor.

Requirements:

• Excellent level of English;

• Native or near-native Cantonese speaker is a MUST;

• University Degree holder, preferably in English Studies;

• Experience living in an English-speaking country is an advantage;

• At least two years of tutoring and customer service Experience;

• Good Interpersonal skills;

• Friendly, outgoing and enthusiastic;

• A high level of flexibility and adaptability, a good team player;

• Candidates with less experience would be considered for a “Student Service Associate” or “Personal Tutor” position.

Information :

• Company : Wall Street English
• Position : Operations Supervisor
• Location : Kwun Tong, Kowloon Peninsula
• Country : HK