Officer, Call Centre and Customer Experience (Credit Card)

Job Responsibilities:

• Support customer service hotline by handling inbound and outbound calls for cardholders requests, enquiries, complaints and card promotion in a professional and timely manner

• Deliver consistent quality service to attain high level of customer satisfaction

• Perform clerical support and ad-hoc projects as assigned

• Maintain and update customer personal information upon request

• Meet individual assessment form for call volume, availability, service level and customer satisfaction

• Promote and cross-sell the companys products as appropriate

• Shift duty is needed

Job Requirements:

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent

• 2 years relevant experience in customer service or call center in banking/finance industry, preferably in credit card operations

• Background in telemarketing is an advantage

• Good communication, customer-serving manner, and problem-solving skills

• Flexibility to perform shift duties and work collaboratively with teammates

• Good command of Chinese, English, and Mandarin

• Proficient in MS Office applications and Chinese word processing

We Offer:

Remuneration Package

• Competitive Basic Salary

• Double Pay

• Performance Bonus

Paid Leaves

• Annual Leave

• Birthday Leave

• Family-Friendly Leave

• Recreation Leave

• Marriage Leave

• Maternity Leave

• Paternity Leave

• Compassionate Leave

Healthcare Programs

• Life and Accident Insurance Scheme

• Medical Benefits

Staff Learning Subsidies and Development

• Comprehensive on-the-job training

• Learning Sponsorship

• Personal development and growth opportunities

Company Activities and Gathering

• Diversified Interest Classes

• Company Outing

• Sponsored Gathering

• Marathon Running

Interested parties please send your CV indicating your current salary, expected salary and availability to Human Resources and Organizational Development Department, by email to **********@uafinance.com

(Personal data collected will be treated in the strictest confidence and will be handled by authorized personnel for recruitment-related purposes only. Applicants who do not hear from us within 3 months may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.)

Information :

• Company : United Asia Finance Limited
• Position : Officer, Call Centre and Customer Experience (Credit Card)
• Location : Hong Kong
• Country : HK