Investigation Officer

Key Responsibilities The incumbents will be posted to the Complaints Section or the Enforcement Section to handle the following:

• conduct investigation of suspected non-compliances, including fact-finding, conducting interviews and statement-taking
• answer telephone and face-to-face enquiries from both the public and the estate agency trade
• carry out compliance inspections / checks / site visits / law enforcement activities under the Estate Agents Ordinance and the Anti-Money Laundering and Counter-Terrorist Financing Ordinance
• collect information / intelligence / evidence
• draft correspondence and write up investigation reports based on evidence
• perform such other duties as may from time to time be assigned
• may rotate between the Complaints Section and the Enforcement Section depending on operational needs and for career development purpose

                                Requirements

• A recognized university degree (candidates with at least 5 years solid and relevant experience may be exempted from this requirement)
• At least 2 years relevant experience, preferably in regulatory work / law enforcement / complaint investigation / conveyancing / litigation / AML/CTF compliance / handling enquiries and complaints from members of the public
• Good analytical and communication skills and ability to handle cases independently
• Good command of both written and spoken English and Chinese (preferably attained Level 4 or above in HKDSEE, or Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or equivalent)
• Good report writing skills
• A team player with a mature personality and good interpersonal skills
• Outdoor duties at irregular hours and on weekends, Sundays and public holidays may be required
• Knowledge in property transactions and/or holding a valid full driving licence will be an added advantage

Candidates with less experience will be considered for the post of Temporary Officer for 1-year fixed-term contract

Information :

• Company : Estate Agents Authority
• Position : Investigation Officer
• Location : Hong Kong
• Country : HK