Customer Officer
Hong Kong Telecom |
Hong Kong |
HK
Your role
- To handle customers inquiries via phonecalls and multi digital channels, e.g live-chat, email, social media to ensure customers satisfaction
- To identify opportunities to sell or retain customers during interactions
- To follow pre-set procedures and workflows to complete tasks in a timely manner
- To adhere to requirements, policies, guidelines, and procedures set by the company and other appropriate partners
- To proactively learn and stay updated with the latest knowledge related to the job responsibilities
- To perform ad hoc duties as assigned
- Shift duty within 14:00-00:00
To succeed in this role
- HKCEE / DSE graduate or above
- Typing speed of at least 30 words per minute in both English and Chinese
- Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
- Clear voice with a friendly and helpful tone
- Customer-focused, proactive, and eager to help and sell products/services
- Knowledge on mobile products and services is an advantage
- Knowledge of common PC software applications
Contacts for Enquiries
Information :
- Company : Hong Kong Telecom
- Position : Customer Officer
- Location : Hong Kong
- Country : HK
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Post Date : 2025-05-16 | Expired Date : 2025-06-15