Technical Support Engineer

Michael Page | Hong Kong | HK

We are looking to hire an Technical Support Engineer on a 12 month Fixed Term Contract. The IT department is built around excellence in customer service. Strong process and procedures allow the team to ensure a consistently excellent service is delivered each and every time.

Client Details

As we continue to expand internationally we are looking to hire an Application Support Engineer to focus on our ongoing growth in APAC.

Reporting to the Department Head, you will have a background in support to take part in an ambitious transformation of our customer support capability.

Description

  • Supporting our customers, quickly and efficiently resolving issues via on-hands technical troubleshooting across our technology stack
  • Building excellent relationships with clients to achieve the highest level of customer satisfaction
  • Use your technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices
  • Collaborate with other departments in the company to deliver positive customer outcomes
  • Work with product management and development teams to channel client feedback & solutions into future releases
  • Provide technical documentation for extremely complex workarounds/solutions.
  • Using your experience to improve key operational process
  • Ability to read complex application logs and determine the likely cause
  • Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams

Profile

  • Education: Associate degree or above, preferably in Information Technology or related fields
  • Experience: Relevant work experience in IT support or related industries
  • Technical Skills: Familiar with Windows and Mac operating systems and possess basic networking knowledge
  • Knowledge: Understanding of Cisco phone systems and domain account management
  • Language Skills: Strong communication and writing skills in Mandarin, Cantonese, and English
  • Soft Skills: Good problem-solving abilities and excellent communication skills

Job Offer

If you are a tech-savvy individual looking for an career opportunity in top tier asset management firm, we invite you to apply for this exciting opportunity.

To apply online please click the Apply button below. For a confidential discussion about this role please contact Royce Chan on +852 3602 2491.


Information :

  • Company : Michael Page
  • Position : Technical Support Engineer
  • Location : Hong Kong
  • Country : HK
Next Process

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Post Date : 2025-06-01 | Expired Date : 2025-07-01

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