Greater China Omnichannel Experience Senior Manager

Avolta - The Nuance Group (HK) Limited

WHO WE ARE

Avolta is the worlds leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.

PURPOSE OF THE ROLE

Pivotal in driving our e-commerce trading and development, CRM communications, digital media, social media, strategic partnerships, customer experience, and emerging areas such as retail media and monetization. The ideal candidate will have a deep understanding of how omnichannel strategies play out differently across retail and F&B, while identifying areas of synergy and leading teams to success.

RESPONSIBILITIES

• E-commerce Trading and Development: Lead the development and execution of e-commerce strategies to drive sales and enhance customer experience.

• CRM Communications: Manage creative and technical ownership of CRM communications at a local level, ensuring effective customer engagement and retention.

• Digital Media and Social Media: Oversee digital and social media strategies, manage agency partners, and drive performance to achieve marketing goals.

• Strategic Partnerships: Identify and cultivate strategic partnerships to enhance brand presence and drive business growth.

• Customer Experience: Develop and implement strategies to improve customer experience across all touchpoints.

• Retail Media and Monetization: Explore and capitalize on emerging areas such as retail media and monetization to drive revenue growth.

• In-store Marketing and Entertainment: Collaborate with teams to create engaging in-store marketing and entertainment experiences.

• Omnichannel Strategy: Understand and leverage the differences in omnichannel strategies across retail and F&B, identifying synergies and leading teams effectively.

• Stakeholder Management: Partner with diverse global teams to achieve buy-in for local priorities, demonstrating strong stakeholder management and communication skills.

WHAT WE ARE LOOKING FOR

·        Proven experience in e-commerce trading and development.

·        Strong background in CRM communications, including creative and technical aspects.

·        Expertise in digital media and social media management, with a track record of driving performance.

·        Experience in developing and managing strategic partnerships.

·        Demonstrated ability to enhance customer experience across various channels.

·        Knowledge of emerging areas such as retail media and monetization.

·        Experience in in-store marketing and entertainment.

·        Understanding of omnichannel strategies in both retail and F&B sectors.

·        Excellent stakeholder management and communication skills.

·        Strategic thinking and problem-solving abilities.

·        Strong leadership and team management skills.

·        Excellent communication and interpersonal skills.

·        Ability to work collaboratively with global teams.

·        Proficiency in digital marketing tools and platforms.

WHAT WE OFFER

·        Opportunity to work with a talented and passionate team.

·        Be at the forefront of innovative omnichannel strategies.

·        Competitive salary and benefits package.

·        Career growth and development opportunities.

Information :

• Company : International Operations & Services Company (HK) Limited
• Position : Greater China Omnichannel Experience Senior Manager
• Location : Kowloon, Kowloon Peninsula
• Country : HK