Senior/ Manager, Sales Process Operations & Quality Management

Responsibilities:

• Implement and manage the operational aspects of product and sales process ensuring robust and efficient operation

• Optimize the process and operation tasks ensuring productive and compliance with regulations and policy

• Ensure smooth sales process and operation before the new product or sale process launch

• Develop Standard Operating Procedure (SOP) of cross-functional product and sales related process

• Work closely with sales team to improve sales process ensuring efficiency and balancing of customer experience with compliance

• Execute and monitor the operational processes to upkeep product as designed

• Perform and handle the sales order exceptional cases

Requirements:

• Bachelors degree is required

• Minimum of 10 years of experience in sales operation or process management; Experience in Telecom industry is an advantage

• Well-organized, solid analytical and troubleshooting skills with attention to detail

• Excellent written and verbal communication skills to clearly convey quality-related issues

• Strong teamwork and collaboration skills to work effectively with different level of business, operation and technology stakeholders

• A fundamental understanding of telecom product domain, technological stack, and business support system (BSS) is required

• Candidates with more experience will be considered for the position of Senior Manager

Interested parties please apply with full resume stating present and expected salary by clicking "Quick Apply".

SmarTone is an equal-opportunity employer. All data supplied will be kept in strict confidence and will be used for employment related purpose. We may transfer such data to any agent, contractor or third party who provides services to us with respect to matters relating to your application. Only short-listed candidates will be contacted.

You are welcome to visit our website : smartone.com

Information :

• Company : SmarTone Telecommunications Limited
• Position : Senior/ Manager, Sales Process Operations & Quality Management
• Location : Kwun Tong, Kowloon Peninsula
• Country : HK