Operation Executive (Customer Service)

Join Our Dynamic Team in Shaping the Future of Sustainable EV Charging Solutions

We are seeking a motivated and ambitious Customer Service Specialist to join our innovative EV charging solutions team. In this role, you will play a pivotal part in expanding our market presence within the rapidly growing electric vehicle infrastructure sector.

Responsibilities:

• Respond professionally and courteously to customer inquiries via phone, email, and chat platforms to ensure accurate and timely service completion.

• Manage day-to-day operations to maintain CS quality standards and meet customer expectations.

• Identify and promote additional services to customers to drive sales and enhance customer satisfaction.

• Liaise with relevant departments to conduct thorough investigations and root cause analyses of complaints, responding to customers promptly.

• Propose solutions to complaints and ensure risks to the companys reputation are minimized in line with the overall business strategy, turning customer complaints into compliments.

• Communicate and monitor service levels with the outsourced customer service center.

• Perform ad-hoc duties as assigned.

Requirements:

• Diploma or above in any discipline 

• Minimum of 2 years working experience. Previous experience in customer service, customer engagement, or a similar role within the EV charging or technology industries will be an advantage

• Good command of written and spoken English and Chinese, including Mandarin

• Detail-oriented, well-organized, self-motivated, and able to work under pressure

• Strong interpersonal and communication skills to build rapport with clients and colleagues

• Be empathetic and patient in handling customer inquiries or complaints

• Strong independence with excellent problem-solving skills

• Short notice or immediate availability will be an advantage

Eligibility Requirements:

• Excellent interpersonal and communication skills

• Detail-oriented, well-organized, proactive, and able to work under pressure

• Proficient in MS Office including Word, Excel, PowerPoint & Chinese word processing

• Immediately available is highly preferable

Competitive Salary Package:

• 5-days work

• Bank holidays

• MPF

• Medical Plan

• Dental Plan

• Birthday Leave

• Education Subsidies

• Paid Annual, Paternity/Maternity, Sick, Marriage, Examination, and Compassionate Leave

• Excellent career development opportunity

• Friendly working environment

We offer competitive remuneration and benefit packages to the right candidate. Interested parties, please submit your resume with expected salary and availability to the Human Resources Department via email: **@halo-e.co

For more information about our Company, please visit our website: www.halo-e.co or contact us at (852) 2133 5723.

Information provided will be for selection within the Company and only shortlisted candidates will be considered. All applications will be retained for a maximum period of six months.

Information :

• Company : Halo Energy Limited
• Position : Operation Executive (Customer Service)
• Location : Lai Chi Kok, Kowloon Peninsula
• Country : HK