(電話) 客戶服務主任 Customer Service Officer

Main Responsibilities:

• To be a representative of Young Living Hong Kong to provide legendary quality service to Members/Customers via phone calls, emails and live chat based on Companys Vision, Mission and Essential Values.

• To maintain the day to day operation of Call Centre and support the operation of Experience Centre occasionally.

• To work together with the Customer Service Team Leads and the Customer Service Manager as a team to identify issues in daily operation to drive efficiencies and continuous improvements.

• To interact positively and provide a quality experience to Members/Customers and to internal colleagues.

• To work according to the globally agreed KPIs as indicated on the Scorecards.

• To be aware of all related standard operating procedures and to perform accordingly.

• To provide support during Marketing events/promotions in aiming for a quality Member experience.

• Perform other ad-hoc duties as assigned by superior

Job Qualifications:

• Matriculated, fresh graduates are welcomed

• Experience in call centre/hospitality/retail/e-commerce customer service will be considered as an advantage.

• Good interpersonal skills, pleasant telephone manners, patient and friendly, mature and passionate in assisting customers and anticipating needs.

• Good command in spoken Cantonese, Mandarin and English

• Proficient in PC applications including MS Words, Excel and Chinese word processing

• Willing to learn and having a positive “can-do attitude”, providing alternatives/rounded explanations when required to say “no”

• Be a supportive team player who welcomes change and appreciates feedback.

• Be flexible to perform overtime duties based on operational needs.

We Offer:

• Five-day work week (Monday - Friday)

• Year-end discretionary bonus

• Medical, dental and life insurance

• Free products and staff discount

• Birthday leave

• Education allowance

• Early release for festivals

Interested candidate please submit your application with detailed resume and Expected Salary by clicking "Apply now" button. Only short-listed candidates will be notified. All personal data will be kept in strict confidence and only be used for recruitment purpose.

Information :

• Company : Young Living Hong Kong Limited
• Position : (電話) 客戶服務主任 Customer Service Officer
• Location : Causeway Bay, Hong Kong Island
• Country : HK