Team Manager (Sogo, CWB)

McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At McQueen, we live and breathe a culture defined by our key Behaviours:

·      Empower - We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.

·      Teamwork - We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.

·      Respect - We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.

·      Kindness - We believekindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  

How will you contribute?

Sales Objectives & Target

• You will be able to demonstrate the desired McQueen behaviours 

• To aim in exceeding all sales targets and KPIs set by the Company and ensure that all targets are met by constantly building and maintaining a strong client base

• To analyse sales figures and CRM activities to devise and develop immediate & long term goal plans; execute strategies for sales generation in order to meet monthly goals

• To oversee in-store promotional displays and customer events, liaising with visual merchandising and press department where necessary

Store Standards and Customer Care

• To liaise with your team, other relevant colleagues and customers in order to identify and resolve urgent issues

• To showcase exemplary customer services and resolve customer situations diplomatically, whilst abiding to Houses policies

• To adhere and reinforce the Houses visual merchandising guidelines

• To ensure best possible management of stores upkeep and maintenance, survey and highlight if any necessary building work, cleaning & other actions are required

Stock Controlling

• To review seasonal orders with sales associates to ensure full merchandise potential to retail buying office

• To go through business recap with sales associates focusing on sell through

People Management

• As the key member of the management team you must lead and motivate staff by being a role model and setting an exceptional example to all staff

• To identify performance issues and manage them to ensure the Companys obligations are met to make sure fair and consistent processes are followed

• To conduct in-store training including; coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is up to standard

• To carry out yearly appraisals for all staff and provide constructive and comprehensive feedback, as well as setting individual objectives for development

Required Skills:

• Minimum 6 years experience where 2 years in managerial level in store management in luxury fashion brands

• Computer literate, including excellent knowledge of Microsoft Office applications

• Good command of English

• Comfortable multi-tasking and able to prioritise tasks

• A good communicator with the ability to interface regularly with internal and external personnel at all levels

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Information :

• Company : Alexander McQueen
• Position : Team Manager (Sogo, CWB)
• Location : Hong Kong Island
• Country : HK