Supply Chain and Customer Service Officer

Excellent opportunity for supply chain and customer service experts for a manufacturer.

Client Details

Our client is a global leader in the design and manufacturing of innovative heavy machinery solutions, delivering high-quality equipment to support critical infrastructure projects worldwide. Their commitment to operational excellence and customer satisfaction drives success. Join their dynamic team to contribute to seamless supply chain operations and exceptional customer service in a fast-paced, high-impact industry.

Description

• Manage purchase orders, including creation, tracking, and fulfilment, ensuring timely procurement of materials and components for heavy machinery production.
• Coordinate with the shipping team to oversee logistics operations, including scheduling, transportation, and delivery of materials to manufacturing sites and customers.
• Monitor inventory levels and collaborate with suppliers to ensure material availability while minimizing delays and costs.
• Respond promptly and professionally to customer inquiries, providing updates on order status, delivery schedules, and technical support for equipment-related questions.
• Resolve supply chain and customer issues efficiently, escalating complex cases to senior management when necessary.
• Maintain accurate records of purchase orders, shipments, and customer interactions
• Collaborate with production, quality, and sales teams to align supply chain activities with manufacturing schedules and customer requirements.

Profile

• Bachelors degree in Supply Chain Management, Business Administration, Logistics, or a related field.
• 3+ years of experience in supply chain, logistics, or customer service roles, preferably in manufacturing or heavy machinery industries.
• Strong understanding of purchase order management, logistics coordination, and inventory control.
• Excellent communication and interpersonal skills to engage with customers, suppliers, and internal teams effectively.
• Ability to multitask, prioritize, and thrive in a fast-paced environment with tight deadlines.
• Detail-oriented with strong problem-solving skills and a customer-focused mindset.
• Fluency in English required

Job Offer

• Competitive salary with comprehensive benefits
• Great exposure
• Innovative industry at the forefront of technology

To apply online please click the Apply button below. For a confidential discussion about this role please contact Keith Yau on +852 3602 2442.

Information :

• Company : CPjobs.com
• Position : Supply Chain and Customer Service Officer
• Location : Hong Kong
• Country : HK