Operations Manager (sen-ryo)

The job: 

Operation Management

• Manages processes and communication to ensure actionable operations plans are executed to the expected return on investment, financial targets and service standards
• Drives for operational excellence by improving : (i) food and service quality; (ii) productivity and (iii) profitability 
• Ensures operations effectiveness including monitoring and checking plan progress, keeping track of deadlines and developing new operation flow to improve quality and effectiveness

Customer Service

• Identifies and enhances service offerings to meet the requirements and exceeds clients expectations 
• Promotes service excellence and ensures the customer complaint management process or emergency incident management process enable to recover customer confidence and enhance their satisfaction and engagement
• Ensure compliance with all contract obligations and interact with Client Management and maintain effective client and customer relations at all levels of client organization

Strategic Planning & Implementation

• Manages the overall business performance of the designated business lines [sen-ryo]
• Assists in the development of the core business to support the short term and long term corporate goals, achieving profitable growth
• Executes well thought approaches to strengthen sen-ryo competitive position in the institutional catering market sector and continue to seek selective opportunities for business growth and expansion locally and regionally

Staff Supervision & Development

• Provides feedback, instructions, and development guidance to help staff members excel in their current or future job responsibilities
• Plans and supports the development of staff members knowledge, skills and abilities

Business Partnerships

• Develops and maintains an excellent understanding of the designated business partners business needs
• Continually broadens and strengthens key business partner relationship both internally and externally through regular business contact and communication

What you will need:

• Degree holder of Business Administration or other related disciplines
• At least 15 years work experience with 10 years supervisory experience
• Excellent organizational and multitasking abilities
• Strong communication skills, analytical skills, problem-solving and decision-making skills
• Proficient in data analysis and reporting
• Collaborative working style, with the ability to build and foster strong relationships with different stakeholders
• Passion for the hospitality industry and a commitment to delivering outstanding customer service
• Good command of both spoken and written English and Chinese
• Proficient in MS Excel and other applications

Interested parties please apply with full resume, state current and expected salaries by clicking Apply Now. 

All applications and data collected will be treated in strict confidential and used exclusively for recruitment purposes. Only short-listed candidates will be invited for interview. The company will retain the applications for a maximum period of 6 months and may refer suitable candidates to other vacancies within the Group.

Information :

• Company : Maxim's Caterers Ltd
• Position : Operations Manager (sen-ryo)
• Location : Lai Chi Kok, Kowloon Peninsula
• Country : HK