Mainframe Operator

Beyondsoft Information Technology Corporation Ltd. was established in 1995 and has grown into a leading global IT solutions and services provider. In 2007, Beyondsoft set up its Singapore entity, which was later established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015.

Guided by our vision of "Using technology to promote social progress, drive economic development, and become a globally preferred partner," and our commitment to "Beyond Your Expectations," Beyondsoft delivers comprehensive solutions and products to customers across industries. We are dedicated to supporting businesses along the "Belt and Road" initiative, creating commercial value, and enabling continuous business growth through innovative technology.

• Provide Level 1 technical support for mainframe and enterprise systems.
• Perform regular system health checks at 30-minute intervals, including:
  • CPU utilization
  • Memory usage
  • I/O performance
  • Response times
  • Batch job status
• Monitor system logs and alerts using standard monitoring tools.
• Identify and escalate incidents to Level 2/3 support teams following SOPs.
• Maintain accurate documentation and periodic reporting of system status and issues.
• Support batch job monitoring and perform basic troubleshooting where applicable.
• Work collaboratively with other teams to ensure seamless operations and fast incident resolution.

• Higher Diploma or above in Computer Science, Information Technology, or related fields.
• Minimum 1 year of experience in IT operations or system support, experience in mainframe environments will be advantage
• Fresh graduates with relevant academic background and internship experience will be considered.
• Basic understanding of mainframe systems, batch processing, and system monitoring tools.
• Familiarity with system performance metrics (CPU, memory, I/O) is an advantage.
• Strong attention to detail, with the ability to follow SOPs and escalation protocols accurately.
• Good communication and interpersonal skills.
• Willingness to work rotating shifts, including night shifts, weekends, and public holidays.

Beyondsoft Information Technology Corporation Ltd is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.

Employment offers from Beyondsoft Information Technology Corporation Ltd. are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft Information Technology Corporation Ltd. does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.

Information :

• Company : Beyondsoft Information Technology Corporation Ltd
• Position : Mainframe Operator
• Location : Hong Kong
• Country : HK