Deputy Chief of Customer Services Centre

About Bangkok Bank:

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries.

Our international network includes more than 200 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam. We are the only Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China). We provide customers with financial and business advice and work with them as a trusted partner to create value for their business.

We are now seeking a high caliber candidate to join our Hong Kong Branch.

Responsibilities:

• Supervise branch staff to achieve business management goals
• Assist the Chief in managing operation activities including but not limited to account opening and maintenance, conduct KYC, remittance, cash management etc.
• Perform problem solving on complex problems or transactions, where expertise is required to interpret against policies, guidelines or process
• Serve as one of the customer points to deliver quality end to end after-sales services to banks high net worth customers
• Supervise branch staff on aspects of people management, performance evaluation, staff coaching and the direction of daily tasks and responsibilities
• Ensure compliance of the banks policies and regulatory requirements
• Handle ad hoc assignment as and when required

Requirements:

• Degree holder or above in Business Administration or a related discipline
• At least 5 years of solid experience in banking industry, of which 3 years of the above relating to account opening and maintenance, remittance, cash management
• Previous experience in management role or multi banking operations functions is an advantage
• Experience and good in leading operational processes or team management
• Excellent interpersonal and communication skills with service mind
• Excellent analytical and numerical skills
• Good command of both English and Chinese

We offer excellent career prospects to the right candidate. Salary will be commensurate with qualifications and experience. Interested parties please apply with full resume, stating current / expected salary and availability. 

Personal data provided by job applicants will be used solely for considering suitability for the post and strictly in accordance with our personal data policies which are available on request.

(Only shortlisted candidates will be contacted.)

Information :

• Company : Bangkok Bank
• Position : Deputy Chief of Customer Services Centre
• Location : Central and Western Distr., Hong Kong Island
• Country : HK