English Services Consultant (Admiralty)

If you are interested in this role, please APPLY through below link on British Council careers site before Monday 30 June 2024 - 23:59 Hong Kong Time (GMT +8). Early applications are encouraged, as this role may close sooner if an ideal candidate is identified.

https://careers.britishcouncil.org/careers/job/563705880780309

Pay Band: 5 (Basic Salary + Incentives) 

Contract Type: 2 years, fixed-term contract

Location: Admiralty, Hong Kong

- As we cannot sponsor work passes, applicants must already have the right to live and work in Hong Kong.

- The successful candidate will work a 5-day week which may include evenings, Saturday and/or Sunday. Occasional evening work may be required. 

Role purpose

The main duty of an English Services Consultant is to secure excellent sales results whilst ensuring a high-quality customer experience in handling enquiries about our English language services.                                                                            

To act as British Councils ambassador and provide top quality services to all customers meeting all Key Performance Indicators (KPIs) and deliver Sales & Customer Relations services to enable the Council to meet its sales targets. 

Main accountabilities but not limited to the following: 

Were seeking a dynamic sales professional to join our team. In face

• to
• face duties, youll greet prospects warmly, build rapport, and understand their needs.

Present our services SPs and USPs accurately, level

• test prospects, and create study plans.

Be the main contact from enquiry to sale, maximize cross

• and up
• selling, and close deals to meet sales targets.

For telephone and email enquiries, answer calls politely and follow up to convert enquiries into sales. In customer care, conduct after - sales follow - up, reach out to non - sign - ups and lapsed students, and conduct surveys. 

You must have excellent product and offer knowledge, acquired through liaison and training. Keep accurate daily finance records and be proficient in relevant systems like CRM and SAP. Maintain all sales - related records as per British Council guidelines. Provide customer feedback to marketing and academic managers. 

Other duties involve administrative support, attending professional development programs, and engaging in performance management. Participate in agreed projects and support colleagues in tasks like sales and marketing events to ensure the smooth running of the centre.

Benefits

• Enjoy 20 days of annual Leave (on a pro-rata basis if the service period is less than one full year) and public holidays 

• Annual Wage Supplement (AWS) - 1 months basic salary (subject to pro-rata if been employed with British Council for less than 12 months of the calendar year)

• Sales target incentive

  5-day work week

• Comprehensive health and insurance package - includes medical, dental, Life and ADD insurance scheme

• Professional development - Ongoing learning and career growth opportunities to support your development.

Qualifications & Experience

• English at Proficiency Level B2 (C1)

• Chinese Conversational (Good)

• Excellent written and oral communication skills in English and fluent in Cantonese

• Higher Diploma or bachelors degree (desirable) 

• Sales experience preferably in the service industry

• Sales techniques (able to meet and exceed targets)

• Accuracy (very high level of accuracy is required for all tasks)

• Competent IT skills

Information :

• Company : British Council
• Position : English Services Consultant (Admiralty)
• Location : Central and Western Distr., Hong Kong Island
• Country : HK