Customer Services Representative (Contact Centre)

Location: Kowloon Bay, Hong Kong In this office-based position youll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

We are currently recruiting for a Customer Services Representative in our contact centre reporting to the Senior Manager, Investor Services Team.

A role you will love

As a Customer Services Representative, you will handle telephone enquiries, answer enquiries from shareholders, investors, market intermediaries, employee share plan participants by phone based on relevant database and information. You will also have to arrange to send relevant instruction forms to shareholders by email, fax, or by post upon request.

In addition, you will escalate complaints to relevant parties for further investigation and handling. There will be work-life balance and no over-time work required in this role. What will you bring to the role?

You will bring some working experience, ideally in a contact centre. You will have excellent interpersonal and communication skills with a pleasant, patient and commitment personality with the ability to work independently.

In addition, it would be ideal to have basic knowledge of HK stock markets and/or employee share plans.

Other key skills required for the role include:

• Secondary School or above
• Good command in spoken Cantonese and Mandarin.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and youll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Information :

• Company : Computershare
• Position : Customer Services Representative (Contact Centre)
• Location : Kowloon
• Country : HK