Business Analyst

Hong Kong Committee for UNICEF was founded in 1986 and was established as an independent non-government organization to support UNICEFs mission.

We are seeking a Business Analyst to manage CRM projects and support CRM systems. In addition, this role will involve working on payment gateway and integration projects. This role offers a unique opportunity to work across multiple systems and tools, gaining hands-on experience in system enhancements, automation and integrations.

The ideal candidate shall have a strong CRM and operational background, who understands the end-to-end project lifecycle and can drive system enhancements and integration projects effectively.

Roles & Responsibilities

• Collect, validate, and document business and system requirements, including process flows, data mappings and integration specifications.

• Work with technical teams, vendors, and internal users to propose effective solutions for system enhancements and integrations.

• Facilitate discussions with stakeholders, assist in solution evaluation, and support informed decision-making and prioritization.

• Create UAT test plan and conduct testing with various teams, ensure system functionality, and assist in the smooth deployment of solutions.

• Proactively manage project schedules, track task progress, and provide regular status updates to stakeholders.

• Identify opportunities for operational efficiency through data automation and workflow improvements.

• Assist in managing end-to-end project execution, including budgeting, scheduling, and cross-team collaboration.

Requirements

• A bachelors degree in Computer Science, Information Systems, or a related discipline

• A minimum of 2 years experience as a Business Analyst; experience with accounting software and CRM systems would be an advantage

• Proven experience with CRM (preferably D365) is preferred

• Proven capability to manage and execute implementation projects independently

• Experience in managing payment gateways, workflow automation, and website projects is preferred

• Candidate should have strong analytical and problem-solving skills with meticulous attention to details

• Be proactive, creative, flexible, responsible and passionate to contribute for a meaningful cause

Hong Kong Committee for UNICEF is an equal opportunity employer. Data collected will only be used for job application processing. Applicants not being invited for interview within 8 weeks from the submission date may assume their applications unsuccessful.

Information :

• Company : UNICEF
• Position : Business Analyst
• Location : North Point, Hong Kong Island
• Country : HK