Branch Service Officer (Retail Banking)

Posted on 1m ago Relationship Manager (Private Banking & Wealth Management Department) CMB Wing Lung Bank Limited Job Description Company Overview Overview CMB Wing Lung Bank Limited is a Licensed Bank registered in Hong Kong, which is formerly known as Wing Lung Bank. Founded on 25th February 1933, CMB Wing Lung Bank is among the oldest local Chinese banks in Hong Kong. In 2008, CMB Wing Lung Bank was acquired by China Merchants Bank (CMB). In 2009, the Bank has become a wholly-owned subsidiary of CMB. In 2018, the Bank has renamed as CMB Wing Lung Bank. CMB Wing Lung Bank and its subsidiaries hold multi licenses in banking, insurance, securities, trust and asset management sectors. Serving customers with whole-hearted, the Bank provides comprehensive banking products and services including retail banking, corporate banking and financial markets, etc. Among them, private banking, syndicated loans, bond issuance, financial markets, asset custody and asset management are influential and competitive in the market. At present, the Bank has over 30 branches and business outlets located in mainland China, Hong Kong, Macau and overseas, etc regions. The Bank has nearly 2,000 employees. Following the motto of “Progress with prudence, service with sincerity", the Bank embraces “Serving with Heart, Quest for efficiency, Caring for sincerity" service value into the daily operation. The Bank strives to build a first-class, innovative and cutting-edge commercial bank in Hong Kong and provides an integrated local and cross-border financial and banking services for customers. Responsibilities Assist Branch Manager to supervise the day to day sales and operation activities of all branch staffs to ensure the fully compliance of internal policies & procedures, relevant regulatory requirements, codes and guidelines; Cooperate with Branch Operations Management Section to ascertain operation efficiency and uphold high operation & compliance standards; Comply with the registered capacity and any conditions imposed by the HKMA and other regulatory bodies. This includes compliance with applicable requirements of the Code of conduct for Persons Licensed by or Registered with the Securities and Futures Commission; Provide high quality customers services by referring customers from counter services and routine banking transactions to the respective staff to meet their banking &/or financial needs when deemed necessary; Upkeep the brand quality through branch service delivery that constantly exceeds customer expectations; Develop and coach individual branch staff to achieve company vision and business goals, improve performance and increase effectiveness; Other ad hoc assignments as assigned. Requirements Secondary education or above Over 3 years practical experience in Retail Banking operation role, with at least 1 year experience in supervisory functions Thorough understanding of Branch operations Self-motivation and ability to work with minimum supervision Sound experience in customer service field Good problem solving and analytical skills Proficiency in both English and Chinese, with proficiency in Putonghua an advantage Full-time,Permanent

Information :

• Company : CMB Wing Lung Bank Limited
• Position : Branch Service Officer (Retail Banking)
• Location : Hong Kong
• Country : HK