Customer Service Officer, Customer Call Centre

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Manulife with the position of Customer Service Officer, Customer Call Centre - Manulife which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Officer, Customer Call Centre - Manulife below matches your qualifications. Good Luck: D

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer, Customer Call Centre with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.

• Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.

• Provide support to management and recommend productivity/service improvements.

• Ensure accuracy and compliance of all requests to be completed with good quality standards.

• Support to management and recommend productivity/service improvements.

• Support ad-hoc tasks to achieve desired results of business needs.

Required Qualifications:

• 3+ years of customer service experience preferred but not a must

• Fresh graduates will also be considered.

• HKDSE/HKCEE/ diploma qualification will be required

• IIQE 1,3,5 will be preferred

• Preferably worked previously in a call centre/ service centre environment

• Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred

• Excellent telephone manner with good interpersonal skills

• Mature and pleasant personality

• Self-motivated and able to work independently

• Excellent service attitude and able to follow through on commitments to customers

• Adherence to quality standards

• Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel

• Good communication skills in English and Chinese, both written and spoken

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Information :

• Company : Manulife
• Position : Customer Service Officer, Customer Call Centre
• Location : Hong Kong
• Country : HK

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Officer, Customer Call Centre job info - Manulife Hong Kong above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Officer, Customer Call Centre job info - Manulife Hong Kong in 2025-02-04 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.