Customer Service Representative

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the April Asia Pacific with the position of Customer Service Representative - April Asia Pacific which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Representative - April Asia Pacific below matches your qualifications. Good Luck: D

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,900 staff members in 19 countries.

To sustain the growth of the company as well as the expansion of our services we are currently looking for a Customer Service Representative

Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.

"The strength and experience to make change happen"

Your main responsibilities will be to:

• Understand client needs, eligibility, and coverage to provide insightful assistance.
• Handle calls and emails regarding claims status, eligibility, terms and conditions and benefit schedule.
• Cooperate with other teams including Medical and Claims to formulate the according to reply.
• Contact healthcare providers and the customer regarding incomplete files.
• Provide support to management and recommend service improvement.

The successful applicant will have:

• A first experience in Customer Service would be a plus.
• A passion and talent for client service and the desire to solve issues.
• IIQE Paper 1&2 or the willingness to obtain them
• The ability and proactivity to adopt First Call Resolution, addressing the customers need the first time they call.
• Excellent interpersonal and communication skills, passionate about customer service.
• Cantonese and Mandarin is a must.
• Excellent proficiency in English.
• A great sense of accuracy and work ethic.
• Able to work independently with structure and methodology.

What we offer:

• More than a job you will get opportunities for growth and progression
• You will be coached and trained by a professional expert in their field
• You will be working for six countries in the region
• You will be joining a young and diverse team of professionals
• A comprehensive set of benefits including health insurance and a competitive reward scheme

By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at https://asia.april-international.com/sites/asia/files/imce/public/asia/APRIL%20Asia%20-%20Privacy%20notice%20for%20applicants.pdf and the Bamboo HR LLC privacy policy available using the link at the bottom of this page

Information :

• Company : April Asia Pacific
• Position : Customer Service Representative
• Location : Central, Hong Kong Island
• Country : HK

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Representative job info - April Asia Pacific Central, Hong Kong Island above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Representative job info - April Asia Pacific Central, Hong Kong Island in 2025-04-23 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.