Trade Support Engineer

Application Support Engineer (Trading Systems) ensure those systems are functioning every day, every second and every millisecond. ASEs provide hands-on system operation, answer questions, support in-house teams, troubleshoot problems, perform upgrades and anything else required, ensuring our customers have a reliable and dependable service.

Client Details

Our team is a part of the Financial Markets & Group Treasury - Investing IT area. We are responsible for development and maintenance of the system used in the Financial Markets and Global Treasury. Team is dedicated for externally hosted application.

By being part of our team you will actively participate in the support of mentioned systems. Aside of maintenance of the platform you will participate in automation in the context of CI/CD, testing and monitoring for more effective workplace. All tasks will be realized in the Agile framework.

Description

• Monitor, deploy, support and operate sophisticated front-office trading systems processing billions of dollars in trades a day
• Interact with a wide spectrum of people at customer sites, including front office support teams, system administrators, developers and traders
• Perform regular system checks and analysis and provide reports of system functioning and service level
• Troubleshoot and restore system processing in event of incidents and problems
• Handle in-bound service requests and questions

Profile

• At least 4 years previous experience in a users support role.
• Experience working in FinTech or related field
• Excellent written and verbal communication skills
• Understanding of networking fundamentals and experience in diagnosing connectivity issues
• Understanding and experience working with messaging protocols (SOAP, JMS, MQ, FIX or others)
• Strong attention to detail, self-management, initiative, discipline, and follow-through.
• Exceptional problem-solving ability
• Competent with SQL
• Familiarity with databases and message-based software systems.
• Ability to work flexible hours to meet client demands

Preferred Skills, Experience and Qualifications

• Trading support experience/exposure to trading protocols; e.g. FIX is a plus
• Familiarity with at least one scripting or object-oriented programming language
• Experience working with both Windows Server and UNIX/Linux
• Service Management knowledge

Job Offer

Your role involves responding to enquiries, managing escalations, and establishing close working partnerships with stakeholders in a highly operational and regulated environment.

To apply online please click the Apply button below. For a confidential discussion about this role please contact Royce Chan on +852 3602 2491.

Information :

• Company : Michael Page
• Position : Trade Support Engineer
• Location : Hong Kong
• Country : HK