| Position | Senior Guest Relations Executive - The Eighth (Happy Valley Clubhouse) |
| Posted | 2025 September 19 |
| Expired | 2025 October 19 |
| Company | The Hong Kong Jockey Club |
| Location | Hong Kong Island | HK |
| Job Type | Full Time |
Latest Job Information from Company The Hong Kong Jockey Club as position Senior Guest Relations Executive - The Eighth (Happy Valley Clubhouse). If Job Vacancy Senior Guest Relations Executive - The Eighth (Happy Valley Clubhouse) in Hong Kong Island matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from The Hong Kong Jockey Club as the position Senior Guest Relations Executive - The Eighth (Happy Valley Clubhouse) below matches your qualifications.
The Department
Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.
The Job
Ensure operation excellence of the floor by:
Maintaining effective communication to ensure that all related parties are informed of any relevant issues/queries/VIP guest requests that have arisen
Taking a proactive approach to guest relations activities, anticipating potential opportunities.
Following proper work ethics, etiquette, and grooming to ensure their compliance with the Club's standard.
Ensuring the maintenance of relevant equipment, furniture and fixtures, resources and assets, initiating requisitions via supervisor as required, and ensure general reception area is ready for service and in a tidy condition
Maintaining and renewing guest profiles on a regular basis
Mastering MCRM and related systems
Administering booking system, and ensuring smooth communication with all the department
Handle all guest interactions and bookings in accordance with compliance / SOP requirements and service standards.
Assist in the preparation of operation reports as needed.
Coach new staff and trainees to maintain established service standards, to achieve continuous improvement and to help colleagues align with the Club's culture.
Perform the "ambassador" role in accordance with the protocol regarding Member and guest handling for allergen related situations, as defined in SOP.
Promote facilities and services to Members, collecting relevant comments to pass to their related teams for follow-up and future planning.
Collaborate with teams for monitoring service delivery.
Perform any other related duties as and when assigned by supervisor.
About You
Two years' relevant experience in hotel or sizable catering establishment with two years in similar position
Working knowledge of Microsoft Excel, PowerPoint and Word is an advantage
Fluent English, Cantonese and Mandarin proficiency is an advantage
Terms of employment
The level of appointment will be commensurate with qualifications and experience.
Other Details
Only shortlisted candidates will be notified.
We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Guest Relations Executive - The Eighth (Happy Valley Clubhouse) at the office Hong Kong Island above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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