Senior Customer Service Operation Associate at Pfizer

職位描述：

最新職位資訊來自 Pfizer 職位為 Senior Customer Service Operation Associate. If the Senior Customer Service Operation Associate 職位空缺在 香港 符合您的資格，請直接透過更新後的 Jobkos 招聘門戶提交最新的申請或履歷。

請注意，求職申請並非總是容易的，申請人必須符合公司設定的特定要求。我們希望以下在 Pfizer 職位為 Senior Customer Service Operation Associate 的職業機會適合您的專業資格。

Use Your Power for Purpose

Our dedicated manufacturing logistics and supply team ensures that customers and patients receive the essential medicines they require precisely when they need them. By embracing challenges, envisioning new possibilities, and taking decisive action, you will contribute to delivering medicines to the world with greater speed and efficiency. Join us in our mission to make a tangible difference in patients' lives by overcoming obstacles and pushing the boundaries of what is achievable.

What You Will Achieve

In this role, you will:

• Engage in activities related to the distribution and order centers' receipt and fulfillment of customer orders, ensuring efficient processes and procedures.
• Coordinate the shipment of products to global markets and manage the order fulfillment process, including budget management and reporting.
• Contribute to moderately complex projects, manage your time effectively, and develop short-term work plans.
• Conduct annual customer satisfaction surveys, analyze results, and follow up with action plans to improve service.
• Analyze transactions for errors, re-process corrected transactions, and implement corrective actions to prevent future issues.
• Provide deduction resolution, assist with credit-held orders, and manage escalations for order issues and customer complaints.
• Support various initiatives and projects within Customer Service, including compliance efforts and providing analytical support to management and brands.
• Perform ongoing master data maintenance, manage purchase opportunities, ensure timely application of import/export licenses, and provide ad hoc reporting to upper management and Brand Teams.

Here Is What You Need (Minimum Requirements)

• High school diploma (or equivalent) with 8+ years of experience or associate's degree with 6+ years of experience or BA/BS with 2+ years of experience or MBA/MS with any years of relevant experience
• Strong background in operating within a GMP/GDP environment
• Previous experience in the Pharma industry
• Proficiency in System Application and Products knowledge
• Solid understanding of import and customs clearance activities
• Excellent communication skills and a high level of English proficiency
• Good command of MS Office, particularly Outlook and Excel

Bonus Points If You Have (Preferred Requirements)

• Strong analytical and problem-solving skills
• Ability to work effectively in a team environment
• Excellent organizational and time management skills
• Strong attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Strong interpersonal skills and the ability to build relationships with stakeholders
• Proactive and self-motivated with a commitment to continuous improvement
• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use

工作地點 Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Logistics & Supply Chain Mgmt

工作資料：

• 公司名稱: Pfizer
• 職位: Senior Customer Service Operation Associate
• 工作地點: 香港
• 國家: HK

如何提交申請：

在閱讀並了解職位資料中說明的入職標準及最低資格要求後， Senior Customer Service Operation Associate at the office 香港 以上，請立即準備好求職信、履歷表（CV）、畢業證書副本及其他證明文件。請透過下方的「下一頁」連結提交申請。

  Prime Synthetics Middle Office AVP at Barclays

刊登日期: 9 hours ago

詳情: Job DescriptionPurpose of the roleTo support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.AccountabilitiesSupport various business areas with day‑time...

公司名稱: Barclays | 地點: 香港

---

  Part-time Lecturer, Centre for English and Additional Languages at Lingnan University

刊登日期: 9 hours ago

詳情: Lingnan University is one of the eight publicly funded institutions in the 香港 Special Administrative Region (HKSAR) of the People's Republic of China (PRC) and has the longest established tradi...

公司名稱: Lingnan University | 地點: 香港

---

  Senior Executive Assistant — Academic Programs & Admin at The University of 香港

刊登日期: 9 hours ago

詳情: The University of 香港 is seeking an Executive Officer/Senior Executive Assistant at the rank of Clerk I to join the Department of Pharmacology and Pharmacy. The role involves broad administrativ...

公司名稱: The University of 香港 | 地點: 香港

---

  Automation Solutions Developer at UBS

刊登日期: 9 hours ago

詳情: City: 香港 SAR僱傭形式: Full Time國家 / State: 香港 SARFunction Category: OperationsOur COE team in F2B Digitization Organization help UBS business functions implement their digital strat...

公司名稱: UBS | 地點: 香港

---

  Pro職位 Manager, Customer Portfolio Management at HSBC Global Services Limited

刊登日期: 9 hours ago

詳情: GCB 5 Pro職位 Manager, Customer Portfolio Management We are currently seeking a high calibre professional to join our team as a Pro職位 Manager, Customer Portfolio Management. In this role you...

公司名稱: HSBC Global Services Limited | 地點: 香港

---