| Position | Quality Manager |
| Posted | 2025 October 04 |
| Expired | 2025 November 03 |
| Company | Cathay Pacific Catering Services |
| Location | Lantau Island, Islands | HK |
| Job Type | Full Time |
Latest Job Information from Company Cathay Pacific Catering Services as position Quality Manager. If Job Vacancy Quality Manager in Lantau Island, Islands matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Cathay Pacific Catering Services as the position Quality Manager below matches your qualifications.
Cathay Subsidiary Services consists of several independent departments that provides professional services to Cathay Pacific Airways Limited and its subsidiaries (the ‘Company'), including but not limited to Cathay Cargo Terminal, Cathay Dining, HAS by Cathay and Vogue Laundry Service Limited.
Responsibilities :
To monitor service delivery standards of the company, and to ensure all operations are to be carried out in accordance with the company's standards and stipulations.
To incorporate the operating procedures for the company and enforce and revise such from time to time.
To recommend and implement programs and procedures for services improvement.
To direct and examine relevant performance statistics and surveys for the company and customer airlines.
To direct relevant internal quality assurance and coordinate of performance check.
To arrange and coordinate with customer airlines and various departments for customer airlines audits.
To liaise with all customer airlines and attend relevant meetings for services improvement and related.
To assist Head of Quality in implementation quality system requirements in line with the corporate quality policy including the effective definition of the organization and relevant charts and terms of reference for all operational support activity consistent with corporate policy.
To coordinate with customer airlines and Airport Authority for organizing emergency exercise and to direct and monitor implementation progress.
To design and implement Emergency Response and Business Continuity Programme. Maintain and revise such from time to time.
To assist Head of Quality to design and implement an internal audit oversight programme covering all internal functional activities and quality, safety & security related processes in line with corporate policy.
To work with all relevant department and section heads to create relevant documented procedures and policies manuals in-line with corporate policy that complies with ISAGO, CEIV, Cargo iQ and other industrial standards, local regulatory requirements and industry best practice.
To identify and rationalize the system of manuals and related documentation in line with corporate policy.
To implement an effective document control system in-line with corporate policy including format, distribution and revision control including an emphasis on electronic delivery.
To implement an effective records management system in-line with corporate policy including generation, retention, storage, archiving, retrieval and disposition.
To implement regular management reviews with department and section heads including quality system performance for feedback to subsidiaries' accountable executive and HQU in a timely manner.
Represent the department in the IATA Safety Audit for Ground Operations (ISAGO) as an auditee including the effective project management of ISAGO Standards implementation.
The ownership and assessment of operational activities to ensure ongoing conformance with the relevant recognized and industrial standards and representing the department during any external audit process.
Review and improve the applications of Standards and Recommended Practices to ensure its continuous effectiveness and suitability to the business needs.
To deal and make decision with pharmaceutical, perishable and live animals handling related quality issue, responsible person for pharmaceutical, perishable, live animals handling operation and approver of relevant training materials.
Any ad hoc duties as assigned by your superior.
Requirements :
Degree holder or above in quality management or related disciplines.
10 years' experience in aviation or related industry with operational experience including 5 years at managerial level.
Certified Lead Auditor Qualification is highly preferred.
Excellent knowledge of ground handling and air cargo operations.
Sound track record in planning, implementation of new and existing quality documentation system.
Well versed in international quality standards and relevant legislation issues, including but not limited to ISAGO, IOSA, CEIV, Cargo iQ, ISO 9001, 14001, 20000, 28000 and OHSAS 18001.
Excellent command of written and spoken English and Chinese (Cantonese and Mandarin).
Well-developed interpersonal skills and leadership & motivation skills.
Ability to relate to all levels, both inside and outside the organization.
Proficiency in computer literacy with knowledge in MS Office.
We offer a competitive remuneration package and a full range of benefits. To all interested applicants, please indicate the applied position on your personal resume and expected salary, and submit your application through one of the following channels:
In-person or by mail: Cathay Subsidiary Services - Talent Acquisition Team, People Department, Cathay Pacific Catering Services (HK) Limited, 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong, China.
JobsDB submission: Submit your application via JobsDB Apply Now.
If you have any inquiries, please feel free to contact 2450 2103 / 2450 2031 to Talent Acquisition Team, People Department.
The personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Pacific Catering Services Limited, Cathay Pacific Services Limited, Hong Kong Airport Services Limited and Vogue Laundry Service Limited (“Company”, “we” or “us”). Applicants not being invited for an interview within eight weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Quality Manager at the office Lantau Island, Islands above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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