Prestige Sales Leader / Manager (Cross-boundary)

A Career with Hang Seng Bank

Some careers have more impact than others.

If youre looking for a career where you can make a real impression, join Hang Seng and discover how valued youll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution

Hang Sengs Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 254 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. 

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our branch network as Prestige Sales Leader/Manager (Cross-boundary), reporting to Branch Manager.

Principal responsibilities

• Formulate and implement localized sales and marketing plans for the Prestige Banking Centre to achieve the assigned business targets, as well as direct and manage the operation of the centre to maximize service quality and productivity

• Develop relationship management systems and implement various customer loyalty programs to maximize customer loyalty and monitor customer attrition rate

• Organize product briefing, experience sharing and role play sessions to enhance team members product/ investment knowledge and selling skills

• Manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting by observing the relevant policies and guidelines issued by the Bank and the Group

Requirements

• University degree in Business Administration or other relevant qualifications such as CFA, CFP or CFMP

• Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations

• Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred 

• Proven sales experience including managing the portfolio of high net worth customers

• Good communication, interpersonal and analytical skills

• Strong self-motivation and drive to succeed, with ability to work under pressure

• Proficiency in both English and Chinese; high proficiency in Mandarin is a MUST

• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively

• Shown strong situation awareness, strong desire to learn and able to work in Agile environment

• Able to inspire others to achieve their goals/ambitions in a variety of situations

• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme. 

Youll achieve more when you join Hang Seng Bank Limited.

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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Banks personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Information :

• Company : Hang Seng Bank
• Position : Prestige Sales Leader / Manager (Cross-boundary)
• Location : Central and Western Distr., Hong Kong Island
• Country : HK