Part time Customer Care Representative (Voice) at The Hong Kong Jockey Club

Job Description:

Latest Job Information from Company The Hong Kong Jockey Club as position Part time Customer Care Representative (Voice). If Job Vacancy Part time Customer Care Representative (Voice) in Sha Tin, New Territories matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from The Hong Kong Jockey Club as the position Part time Customer Care Representative (Voice) below matches your qualifications.

The Department

The Integrated Contact Centre of Retail and Telebet Department provides one-stop service for the Club's customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and venue reservation services, etc.

The Job

You will

• Respond to customer enquiries via email/ Chatbot
• Provide accurate and efficient responses to customers, utilizing extensive product knowledge to deliver proficient service
• Demonstrating excellent communication skills and a professional attitude
• Assist customers in resolving issues, troubleshooting problems and providing guidance on our products and services
• Handle ad-hoc tasks assigned by your superior.
• Be available to work shifts, including weekends and public holidays.

About You

You should have

• DSE / HKCEE or above
• Prior experience in the customer service field is preferred
• Familiarity with correspondence handling is advantageous
• Strong multitasking abilities; self-motivated, adaptable, and flexible in a fast-paced environment
• Excellent interpersonal, communication, and problem-solving skills
• Ability to stay calm when handling aggressive or frustrated customers
• Proficiency in both written and spoken Chinese and English; fluency in Mandarin is a valuable asset
• Good typing skills; minimum typing speed of 50 words per minute with 90% accuracy in English, and a minimum speed of 20 words per minute with 90% accuracy in Chinese is required

Terms of Employment

Pay-rate $88 per hour

Working Hour

Average 4-8 working hours per day and 3-5 days per week. Actual working hours depend on operational need and on rostering basis

Working Location:Sha Tin Racecourse

Job Info:

• Company: The Hong Kong Jockey Club
• Position: Part time Customer Care Representative (Voice)
• Work Location: Sha Tin, New Territories
• Country: HK

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Part time Customer Care Representative (Voice) at the office Sha Tin, New Territories above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.