Manager - Club InterContinental

Were looking for exceptional individuals to join our friendly and professional team at InterContinental Grand Stanford Hong Kong. Youll be a positive, self-assured person with a really approachable manner.

Job Responsibilities:

• Oversee and direct the operation of Club Lounge and ensure achievement of maximum guest satisfaction to hotel VIPs;

• Forecast Club Lounge occupancy and schedule social engagements for Club and VIP guests;

• Review arrival lists and perform pre-arrival preparations, including but to limited to inspection of VIP rooms, checking of room allocations and special requests etc.;

• Handle guests complaints and follow up on correction action;

• Liaise with other departments to deliver unique guest experience;

• Train, coach and discipline staff and provide feedback to enhance performance;

• Promote desired work culture and sustain IHG service standards.

Job Requirements:

• Degree or Diploma in hospitality management or related studies;

• At least 5 years of related working experience of which 3 years in managerial or supervisory role;

• Excellent communication skills with good written and spoken English, Cantonese and Mandarin, other languages are preferred.

• Confident, mature, responsible and attentive;

• Excellent organizational, problem solving, leadership and interpersonal skills.

Information :

• Company : InterContinental Grand Stanford Hong Kong
• Position : Manager - Club InterContinental
• Location : Tsim Sha Tsui, Kowloon Peninsula
• Country : HK