IT Helpdesk Support

Our client a Investment bank is looking to hire IT Support / IT Helpdesk

Responsibility :

• Provide daily IT helpdesk support services to the users including hardware, software, system and related issues.

• Troubleshoot the hardware and software in PCs, networking equipment

• Responsible for IT projects such as office relocation and system upgrade and migration Set up video conferencing for VIP users when required

• Manage end user request on the ticket management system

• Keep track of hardware inventory and hardware rental tracking

• Coordinate with departments and provide training for end users

Requirements

• Higher Diploma or above in Computer or related discipline

• Relevant working experience in Helpdesk / Internal Support Knowledge in IT support, such as Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite

• Understanding of network and server side infrastructure

• Good command of written and spoken English & Mandarin

• Work in Large scale environment with 5 days work.

• Provide day to day monitoring, support, and administration to in-house users.

• Provide technical support service to all departments.

• Assist users for software or hardware troubleshooting and problems solving.

• Incident management.

• Reporting to IT Helpdesk Lead

• Work at Central or West Kowloon CBD area

Information :

• Company : The Career Works Limited
• Position : IT Helpdesk Support
• Location : Hong Kong Island
• Country : HK