| 職位 | Head of Customer Service |
| 刊登日期 | 13 Jan 2026 |
| 已過期 | 12 Feb 2026 |
| 公司名稱 | Keller Executive Search |
| 地點 | 香港 | HK |
| 僱傭形式 | Full Time |
最新職位資訊來自 Keller Executive Search 職位為 Head of Customer Service. If the Head of Customer Service 職位空缺在 香港 符合您的資格，請直接透過更新後的 Jobkos 招聘門戶提交最新的申請或履歷。
請注意，求職申請並非總是容易的，申請人必須符合公司設定的特定要求。我們希望以下在 Keller Executive Search 職位為 Head of Customer Service 的職業機會適合您的專業資格。
This is a 職位 within Keller Executive Search and not with one of its clients. This senior 職位 will lead Customer Service for Keller Executive Search in 香港, 香港 SAR, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio.
Requirements- 7+ years of progressive experience in Marketing with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor's degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. (Vietnamese) Yêu cầu: - Tối thiểu 7 năm kinh nghiệm cấp cao liên quan; từng dẫn dắt các quản lý. - Thành tích xây dựng quy trình có khả năng mở rộng và đạt OKR. - Tư duy phân tích và tài chính mạnh. - Giao tiếp xuất sắc với các bên liên quan. - Hiểu biết pháp luật và tiêu chuẩn địa phương. - Tốt nghiệp đại học; bằng cấp/chứng chỉ nâng cao là lợi thế.
BenefitsEqual Employment Opportunity Statement:Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.Commitment to Diversity:An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.Data Protection and Privacy:Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.Pay Equity:Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.Health and Safety:Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.Compliance with Law:All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment..
平等就業機會聲明: Keller Executive Search 依據適用法規提供平等就業機會。 多元共融承諾: 積極打造包容且公平的工作環境。 資料保護與隱私: 個人資料僅用於招募及任用目的,並依法律處理。 薪酬公平: 薪酬制度定期檢視,以支同工同酬。 健康與安全: 遵循所在地之職業安全衛生要求。 法規遵循: 所有作業均遵循工作地之適用法令規章。
Note: This job posting may be for a 職位 with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and 地點.
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