\"To be the most loved everyday food and groceries destination!\" - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants‑partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper‑convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high‑performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.
Job Description
Provide in‑person (face‑to‑face) or virtual support to address couriers’ inquiries.
Train and educate off‑shore agents to effectively handle non‑live tickets.
Responsible for translating, localizing and maintaining the rider app content, ensuring it is accurate, culturally relevant and reflecting updates and new features.
Actively support the execution of our fleet engagement events, contributing to rider satisfaction and experience.
Courier Recruitment and Operations Support
Manage courier recruitment processes and ensure they are effective, up‑to‑date, and of high‑quality.
Oversee the onboarding of couriers, ensuring that all processes are completed in compliance with 公司名稱 policies and regulatory requirements.
Implement strategies for rider acquisition, ensure a steady inflow of potential couriers and conversion to active couriers.
Undertake additional ad‑hoc tasks as assigned.
Qualifications
Associate Degree / Higher Diploma or above in related disciplines.
Preferably 1 year of experience in CS, chat agent, and operations.
Fresh graduates are also welcome to apply.
Good communication and interpersonal skills, fluency in Chinese & English (Hindi shall be a plus).
Experience in G‑suite office and MS office.
Knowledge of social media/digital branding, SQL/BigQuery would be an advantage.
What We Offer
A dynamic and challenging work environment.
A 公司名稱 committed to developing you personally and professionally.
A great working atmosphere with regular 公司名稱 and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global 公司名稱.
Other benefits include free food, health and dental insurance, and learning and development opportunities!
foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the 下一頁 generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, 德國, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
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