Customer Experience Specialist I at Leadingnation

職位	Customer Experience Specialist I
刊登日期	05 Jul 2026
已過期	04 Aug 2026
公司名稱	Leadingnation
地點	香港 \| HK
僱傭形式	Full Time

職位描述：

最新職位資訊來自 Leadingnation 職位為 Customer Experience Specialist I. If the Customer Experience Specialist I 職位空缺在香港符合您的資格，請直接透過更新後的 Jobkos 招聘門戶提交最新的申請或履歷。

請注意，求職申請並非總是容易的，申請人必須符合公司設定的特定要求。我們希望以下在 Leadingnation 職位為 Customer Experience Specialist I 的職業機會適合您的專業資格。

About Entrupy

Entrupy is a global technology 公司名稱 whose mission is to protect businesses, borders and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high value physical goods.

Entrupy's solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces and online resellers in over 60 countries. Entrupy is growing quickly with team members based in the US, India, 日本 and 巴西. Entrupy's solutions in market:

Entrupy Apparel Authentication
Entrupy Bags & Leather Goods Authentication
Entrupy Sneaker Authentication
Entrupy Fingerprinting

As we continue to build…

We're seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world — we'd love to have you apply.

About the Team/Role

Entrupy Inc. is seeking a full-time remote Customer Experience Agent. The Customer Experience Agent 職位 is a salaried 職位. You will be trained on how to assist customers via phone, e-mail, our in-app chat, and our CRM platform. This 職位 also includes conducting in-person customer trainings through Google Meet, where you walk the customer through how to use the device and go over FAQs. You will be responsible for meeting and exceeding SLA's through quality and efficient processing.

Reports to: Customer Experience Lead
Language Proficiency: (Chinese-English bilingual (+Chinese mandatory))
地點: 香港 / 日本
地點 Type: Remote

What you'll do

Monitor all customer-facing platforms (chat, email, phone, website contact form, etc.) to resolve customer issues and conduct customer outreach as needed.
Work closely with the authentication operations teams to provide support for timely and accurate result delivery.
Collaborate with internal stakeholders, such as Sales, Billing, Product and Engineering, to ensure the best customer experience and resolve customer issues in a timely manner.
Guide customers through an onboarding process and ensure successful implementation into their day-to-day operations
Coordinate and implement customer account set-up, training, and integrations to ensure a seamless onboarding experience.
Monitor customers' usage of Entrupy's solutions and proactively offer support to improve their experience and drive product adoption so that they can maximize the value
Create and update self-service customer support resources, including training videos and knowledge base articles, to empower users to resolve issues by themselves
Represent the voice of the customer by actively collecting and sharing feedback about the product and overall user experience.

What you bring

At least 3 years of experience in bilingual customer support (English and Chinese)
Time management skills in prioritizing daily tasks
Detail-oriented with strong organizational skills
Strong oral and written communication skills with empathy and a problem-solving mindset
Ability to work in a fast-paced environment
Tech-savvy and solutions-oriented
Effectively communicate technical concepts to audiences of varying technical ability
Experience in BtoB SaaS Customer Support is a plus

What we offer

Market-competitive compensation structure
Generous time away, including 公司名稱 holidays and more!
Opportunity to be a part of a fast-growing AI-driven tech startup in the luxury industry.

Entrupy embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a 公司名稱 that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.

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工作資料：

公司名稱: Leadingnation
職位: Customer Experience Specialist I
工作地點: 香港
國家: HK

如何提交申請：

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Customer Experience Specialist I at Leadingnation

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