Client Service Executive, 25K, 9-6pm - Morgan McKinley

Job Summary

We are seeking a polished and customer-focused Service Receptionist Client Service Executive our client, ensuring a seamless experience from the moment they arrive. This role demands a high level of professionalism, attention to detail, and a passion for delivering luxury service.

Key Responsibilities

• Service Coordination: Manage the intake of repair items, recording client information, and detailing service requests accurately.
• Communication: Serve as the primary point of contact for clients, addressing inquiries regarding repair status, service options, and product information.
• Appointment Management: Schedule and confirm appointments, ensuring efficient use of time and resources within the repair center.
• Documentation: Maintain precise records of repairs, client interactions, and service history in accordance with company policies.
• Problem Resolution: Handle client concerns and complaints with empathy and professionalism, ensuring a positive resolution.
• Collaboration: Work closely with repair technicians and management to facilitate seamless service delivery and enhance the client experience.

Qualifications

• Education: Bachlors degree; additional certification in customer service or hospitality is a plus.
• Experience: Previous experience in a receptionist or customer service role, preferably in a luxury retail or service environment.
• Skills:
  • Exceptional interpersonal and communication skills.
  • Strong organizational abilities and attention to detail.
  • Proficient in using computer systems and MS Office Suite.
  • Ability to handle multiple tasks in a fast-paced environment while maintaining a calm demeanor.
• Customer Focus: A passion for providing excellent service and creating memorable client experiences.
• Language Skills: Highly fluent Cantonese, English and Mandarin

Information :

• Company : Morgan McKinley
• Position : Client Service Executive, 25K, 9-6pm - Morgan McKinley
• Location : Hong Kong
• Country : HK