As the leading bank in Asia, DBS Consumer Banking Group is in a unique 職位 to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Responsibilities:
Conduct in-depth research and analysis to deeply understand the needs, preferences and pain points of Treasures customers. Leverage data and customer insights to identify opportunities to enhance the customer value pro職位.
Collaborate cross-functionally with product, marketing, and customer experience teams to design innovative solutions that address the evolving needs of Treasures customers. This includes developing new products, enhancing existing offerings, and optimizing the customer journey.
Drive the implementation of the Treasures customer value pro職位 across all touchpoints. Ensure seamless integration and consistent delivery of the value pro職位 through branches, relationship managers, digital channels and other customer interactions.
Monitor and analyze the performance of the Treasures customer value pro職位. Identify areas for improvement and implement data-driven enhancements to drive customer satisfaction, loyalty and business growth.
Partner with the Treasures segment leadership to develop the strategic roadmap and execute initiatives that strengthen the bank's 職位 as the preferred wealth management provider for affluent customers.
Represent the Treasures segment in cross-functional projects and collaborate with stakeholders across the bank to ensure alignment and seamless delivery of the customer value pro職位.
Requirements:
Minimum 5-7 years of experience in wealth management, retail banking or a related field
Strong understanding of the affluent customer segment and their evolving needs
Proven track record in developing and implementing successful customer value pro職位s
Excellent analytical and problem-solving skills with the ability to derive insights from data
Collaborative mindset and ability to work effectively across teams
Strong communication and stakeholder management skills
Passion for innovation and delivering exceptional customer experiences
Candidate with less experience will be considered as Senior Associate
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
工作資料:
公司名稱: DBS Bank
職位: AVP, Customer Acquisition
工作地點: 香港
國家: HK
如何提交申請:
在閱讀並了解職位資料中說明的入職標準及最低資格要求後, AVP, Customer Acquisition at the office 香港 以上,請立即準備好求職信、履歷表(CV)、畢業證書副本及其他證明文件。請透過下方的「下一頁」連結提交申請。
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