Assistant Complaint Handling Manager

Assistant Complaint Handling Manager

A reputable China-based Bank in Hong Kong is looking for a high-calibre Quality Assurance professional in her Retail Banking.

Responsibilities: 

• Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches

• Coordinate with internal and external parties to manage clients opinions / complaints and respond in a timely manner

• Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff

• Liaise with and monitor performance of outside vendor on mystery shopper programme

• Respond to inquiries and complaints from the Hong Kong Monetary Authority (HKMA) as required.

• Undertake any other duties as assigned by the superior

Requirements: 

• Degree or above in Business Administration or related disciplines

• Minimum 3 years of experience in quality assurance and complaint handling in banking industry

• Demonstrate strong sense of risk and control

• Excellent interpersonal and communication skills

• Good command of spoken and written Chinese and English

• Proficient in PC skill especially Excel and Chinese Word Processing

Interested parties please send your resume in word format with current & expected salary and notice period to ******@hkjobc.com. For details, please feel free to contact Thomas at 6718 4050.

Information :

• Company : Hong Kong Job Consulting
• Position : Assistant Complaint Handling Manager
• Location : Hong Kong Island
• Country : HK