| Position | Assistant Complaint Handling Manager |
| Posted | 2025 September 02 |
| Expired | 2025 October 02 |
| Company | Hong Kong Job Consulting |
| Location | Hong Kong Island | HK |
| Job Type | Full Time |
Latest Job Information from Company Hong Kong Job Consulting as position Assistant Complaint Handling Manager. If Job Vacancy Assistant Complaint Handling Manager in Hong Kong Island matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Hong Kong Job Consulting as the position Assistant Complaint Handling Manager below matches your qualifications.
Assistant Complaint Handling Manager
A reputable China-based Bank in Hong Kong is looking for a high-calibre Quality Assurance professional in her Retail Banking.
Responsibilities:
Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches
Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff
Liaise with and monitor performance of outside vendor on mystery shopper programme
Respond to inquiries and complaints from the Hong Kong Monetary Authority (HKMA) as required.
Undertake any other duties as assigned by the superior
Requirements:
Degree or above in Business Administration or related disciplines
Minimum 3 years of experience in quality assurance and complaint handling in banking industry
Demonstrate strong sense of risk and control
Excellent interpersonal and communication skills
Good command of spoken and written Chinese and English
Proficient in PC skill especially Excel and Chinese Word Processing
Interested parties please send your resume in word format with current & expected salary and notice period to ******@hkjobc.com. For details, please feel free to contact Thomas at 6718 4050.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Assistant Complaint Handling Manager at the office Hong Kong Island above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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