Technical Support Specialist

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency. As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations. With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If youre passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey. Technical Support Specialist What your daily work look like: Provide technical support to merchants (make trips to client-site as well as in-office remote support) Provide timely and effective 1st & 2nd tier system support services Handle system troubleshooting, debugging, installation & configuration (such as Kiosk, Point-of-Sale, payment devices & printers) Develop & manage front-line staff regarding all technical-related knowledge and expectations Assist in client meetings and technical input. We are looking for someone with: Diploma / Higher Diploma with 2 years or above relevant work experience Experience in POS system is an advantage Proficiency in Microsoft based system, virtualization, network and IT security control Sounds knowledge in configuring enterprise-wide system platform, LANS, WANs, WLANS & VPNs Self-driven with can‐do attitude & problem-solving skills Good communication skills Whats on offer: Competitive salary to the right candidate Discretionary bonus based on performance 5-day and 6-day alternative work week on shift basis Friendly work environment Working a flat culture with talented individuals Join a young and growing brand backed by a great investment team All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security. Full-time

Information :

• Company : Aigens Technology Limited
• Position : Technical Support Specialist
• Location : Hong Kong
• Country : HK