Supervisor, Customer Services

Smarthire by SEEK | Sha Tin, New Territories | HK
Our client is seeking a Supervisor, Customer Services to join their team!What youll be doing?

  • Team Leadership: Supervise and manage a team of customer service representatives, ensuring high standards of service delivery and fostering a positive work environment.

  • Problem Resolution: Respond to and resolve complex customer inquiries and complaints efficiently, demonstrating your expertise in customer care.

  • Process Improvement: Identify opportunities to enhance customer satisfaction and implement innovative solutions to streamline operations.

  • Cross-functional Collaboration: Liaise with other departments to coordinate customer-related activities, ensuring a seamless service experience across the organization.

  • Team Development: Provide training and mentoring to customer service team members, helping them grow their skills and advance their careers.

  • Performance Management: Monitor and report on key performance metrics, tracking team and individual progress to drive continuous improvement.

  • Strategic Planning: Collaborate with the management team to develop and implement customer service strategies that align with organizational goals.

Who are they looking for?

  • Customer Service Leadership: 5+ years of experience in a customer service supervisory role, preferably in the Retail/FMCG sector, to bring valuable insights and best practices to the team.

  • Relationship Building: Strong interpersonal and communication skills, with the ability to build rapport with customers and stakeholders at all levels.

  • Problem-Solving Prowess: Excellent problem-solving and decision-making skills to handle complex customer issues and drive positive outcomes.

  • Technical Proficiency: Proficient in Microsoft Office to effectively manage reports, presentations, and team communications.

  • Bilingual Communication: Excellent command of written and spoken English and Chinese to effectively serve a diverse customer base and collaborate with multilingual team members.

Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

  • Competitive salary commensurate with experience and skills

  • Excellent training and development opportunities to advance your career

  • Comprehensive group medical insurance with dependent coverage

  • Peace of mind with accident & life insurance coverage

  • Annual leave

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome applications from individuals with diverse backgrounds and experiences. Your unique perspective could be the key to our clients success!

All information received will be kept strictly confidential and will be used only for employment-related purposes.

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Information :

  • Company : Smarthire by SEEK
  • Position : Supervisor, Customer Services
  • Location : Sha Tin, New Territories
  • Country : HK
Next Process

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Post Date : 2025-07-17 | Expired Date : 2025-08-16

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