Product Support Engineer

The Application & System Management Group is responsible for monitoring, supporting, and administering production environments for all businesses acting as a first responder relative to troubleshooting, problem resolution, and escalation.

Client Details

We are global but close-knit team of individuals who share a common goal of providing the very bestpossible level of support to our business partners and customers. We embrace the diversity of values, identities and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces and several other benefits.

An individual selected this position will have the responsibility to cover business-critical compute workloads, real-time / interactive processing, data transfer services, application and new technology on-boarding and upgrades, and recovery procedures.

Additional responsibilities may include developing more cost effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments. Onboarding new technologies, assisting in proof of concept build outs and disaster recovery testing and planning.

Description

• Identify process improvements for change implementation; incident management and root cause analysis
• Provide ongoing operational support for the infrastructure
• Support and fix both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
• Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems/applications design to understand and improve the operating quality of production environments
• Engage in clear and concise communications both verbally and in writing
• Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed
• Engineer solutions to expedite recovery of environment post weekend maintenances
• Using ServiceNow for Incident and Problem management

Profile

• Degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)

• 1-2 years or experience in a Production Support role

• Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands

• Prior experience with Incident management and Problem management

• Prior system administration experience highly desirable

• Programming experience in at least one of the following: Java, Python or Perl or shell scripting experience

• Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems

• Possess a positive demeanor and ability to work as a teammate in fast paced environment

• Build opportunities to integrate and automate operational processes, procedures, and tooling

• Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc

Pluses

• Keen interest and willing to learn any of these technologies: Ansible, Chef, , AWX, Service Now, Cutover, Autosys, Kafka, Kubernetes

• Ability to drive projects, project planning and documentation

Job Offer

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, excellent learning & development opportunities and flexibility to the right candidate.

To apply online please click the Apply button below. For a confidential discussion about this role please contact Royce Chan on +852 3602 2491.

Information :

• Company : Michael Page
• Position : Product Support Engineer
• Location : Central and Western Distr., Hong Kong Island
• Country : HK