Manager, Relationship Management

Hysan Development Co Ltd | Causeway Bay, Hong Kong Island | HK

Job Purpose

  • To build strong relationship with VIPs and drive incremental sales and member retention (candidate with suitable skillset will be assigned to look after Mandarin speaking clients)

  • Sales driven, have a partnership exploration mindset to work with tenants on their retail performance and daily operation to provide support on a timely basis. Work with tenants on unique VIP experience, event animation and drive business growth

  • Be a representative of the company and of the loyalty program to explore 3rd party partnership, as well as supporting on companys VIP events

Key Responsibilities

  • Provide personalized service to the assigned members to provide high customer satisfaction and loyalty to the mall

  • Plan and execute members events with both tenants and external partners for new member recruitment and member retention

  • Monitor program financials and maintain robust expense tracking to ensure efficiency in marketing spend

  • Formulate business strategies to drive higher member retention and sales conversion

  • Communicate with tenants on a daily basis to support on their retail performance

  • Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments

Skills, Qualifications and Experience Requirements

  • Good command of spoken Mandarin, written English and Chinese

  • University or above

  • At least +6 years with solid marketing fundamentals and client facing experience from retail, finance and hospitality industry

  • Strong strategic mindset with customer-centricity attitude

  • Analytical and sensitive to numbers, highly organized and independent with strong initiatives

  • Well-versed in latest CRM tools

  • A good team player with can-do attitude, positive mind set and strong interpersonal skills

  • Excellent communication and presentation skills 

An attractive remuneration package will be offered to the right candidate. Interested parties please press "Apply now".

Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.

You may get to know more about us through www.hysan.com.hk 


Information :

  • Company : Hysan Development Co Ltd
  • Position : Manager, Relationship Management
  • Location : Causeway Bay, Hong Kong Island
  • Country : HK
Next Process

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Post Date : 2025-06-11 | Expired Date : 2025-07-11

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