Guest Services Supervisor

Our guests memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions - managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition.

A little taste of your day-to-day

Every day is different, but youll mostly be:

• Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals
• Executing Kimptons unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
• Assisting the Manager in overseeing the daily operation, striving for service excellence, and building relationships to enhance guest satisfaction
• Performing supervisory duties relevant to Front Desk, Guest Relations and Guest Service Centre such as check-in/check-out, lobby duty, cashiering and handling all incoming calls
• Mastering various communication channels to ensure guests requests are promptly and professionally handled
• Providing supervision and on-the-job training to new colleagues
• Handling guest comments and complaints with tact in accordance to the hotels policies and procedures
• Addressing potential problems by reviewing and monitoring operational issue and business flow

What we need from you

• A minimum of 4 years of experience in a hotel front office or guest services
• A bachelors degree in hotel management or equivalent
• Proactive, agile, creative, charming and joyful
• Strong supervisory, organising and problem solving skills
• Great team player with strong service mindset, excellent interpersonal and communication skills
• Always striving for service excellence, anticipatory, discreet and detail-oriented
• Experienced in using Opera, Microsoft Office Suite, Quore, JDS
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you apply for the job. Start your journey with us today.

Please send us your full resume along with current and expected salary via email at ***********@kimptonhongkong.com or visit careers.ihg.com

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.

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員工福利 Benefits

• 五天工作 5-Day Work
• 醫療津貼 Medical Insurance
• 膳食津貼 Meal Allowance
• 員工折扣優惠 Staff Discount
• 有薪婚假 Marriage Leave
• 生日假期 Birthday Leave

行業 Industry

• 酒店 / 賓館 Hotel / Hospitality

工作種類 Job Category

• 款待 / 酒店 (客戶關係) Hospitality / Hotel (Guest Relations)
• 款待 / 酒店 (前線接待) Hospitality / Hotel (Front Desk / Office)
• 款待 / 酒店 (預約服務) Hospitality / Hotel (Reservation)
• 款待 / 酒店 (其他) Hospitality / Hotel (Others)

工作地點 Location

• 尖沙咀 Tsim Sha Tsui

經驗要求 Experience

• 4-7 年 / years

學歷要求 Education

• 文憑 Diploma

Information :

• Company : Kimpton Tsim Sha Tsui
• Position : Guest Services Supervisor
• Location : Tsim Sha Tsui, Kowloon Peninsula
• Country : HK