Guest Services Manager

Kimpton Tsim Sha Tsui | Hong Kong | HK

Our guests memorable experiences have to start somewhere. So why not with you? As the Guest Services Manager at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions - managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition.

A little taste of your day-to-day

Every day is different, but youll mostly be:

  • Acting as Manager on Duty and ensuring all hotel operations run smoothly
  • Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals
  • Executing Kimptons unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
  • Managing daily operations, dealing with complex guest requests, resolving guests feedback or complaints promptly and effectively
  • Collaborating with different departments to ensure exceptional guest service and operational efficiency
  • Conducting regular patrols of the hotel premises to ensure safety and security of guests and staffs
  • Handling all situations and emergencies in the absence of the senior management
  • Maintaining constant communication with other departments to ensure seamless service
  • Maximizing occupancy, revenue and average rate while maintaining a high level of service.

What we need from you

  • A minimum of 5 years experience in hotel front office / guest service experience, with at least 2 years at supervisory role
  • A bachelors degree in hospitality management, business administration, or equivalent
  • Strong service mindset, interpersonal and communication skills
  • Good problem solving, training and coaching skills
  • Multi-tasking abilities and attention to details
  • Experienced in using Opera, Microsoft Office Suite, Quore, JDS
  • Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage.

Information :

  • Company : Kimpton Tsim Sha Tsui
  • Position : Guest Services Manager
  • Location : Hong Kong
  • Country : HK
Next Process

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Post Date : 2025-06-01 | Expired Date : 2025-07-01

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