Field Support Engineer

Founded in 1985, Electronic Business Solutions Limited (EBS), is a leading IT company dedicated to provide integrated, tailored and comprehensive IT services and solutions to various clients, notably from the Government, education institutions and business sectors etc. 

We are navigating a rapid expansion, and seeking for all-rounded, enthusiastic and skillful talents, to join us as the Field Support Engineer.

Benefit Highlights:

• 5-day work week;

• 16 - 18 days annual leave entitlement;

• Birthday leave;

• Competitive Remuneration Package;

• Comprehensive medical insurance plan;

• Fruitful journey in IT industry with great career exposure;

• Work-life balance;

• Stable, positive and supportive working environment.

Job Description 

We are seeking a highly skilled and motivated Field Support Engineer to work with a team of 3 field support engineers. The ideal candidate will have a strong technical background in troubleshooting and resolving both hardware and software issues related to PCs, printers, and other IT equipment. With 1 to 3 years of hands-on experience, the Engineer will deliver exceptional on-site technical support to our clients while maintaining high standards of service quality and efficiency. 

 Key Responsibilities 

1. Technical Support: 

- Diagnose and resolve hardware and software issues for PCs, printers, and related peripherals. 

- Install, configure, and maintain IT equipment and software applications. 

- Provide on-site and remote support to clients as needed. 

2. Client Relationship Management: 

- Act as the primary point of contact for escalated technical issues. 

- Ensure client satisfaction by delivering prompt and effective solutions. 

- Build and maintain strong relationships with clients through clear communication and professionalism. 

3. Operational Efficiency: 

- Develop and implement best practices for field support operations. 

- Monitor team performance metrics and ensure adherence to service level agreements (SLAs). 

- Maintain accurate records of service requests, resolutions, and inventory. 

 Qualifications 

- Bachelors degree in Computer Science, Information Technology, or a related field. 

- 1-3 years of experience in IT support, with a focus on hardware and software troubleshooting. 

- Proven experience in managing or supervising a technical team. 

- Strong knowledge of PC and printer hardware, operating systems, and software applications. 

- Excellent problem-solving skills and the ability to work under pressure. 

- Outstanding communication and interpersonal skills. 

- Willingness to travel to client sites as needed. 

 Preferred Skills 

- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent. 

- Experience with network troubleshooting and basic IT infrastructure. 

- Familiarity with ticketing systems and remote support tools. 

Information :

• Company : Electronic Business Solutions Limited
• Position : Field Support Engineer
• Location : Kwun Tong, Kowloon Peninsula
• Country : HK