Customer Officer

PCCW Global | Hong Kong | HK
Customer Officer

Your role

  • Handle customers inquiries via phonecalls and multi digital channels, e.g live-chat, email, social media to ensure customers satisfaction
  • Identify opportunities to sell or retain customers during interactions
  • Follow pre-set procedures and workflows to complete tasks in a timely manner
  • Adhere to requirements, policies, guidelines, and procedures set by the company and other appropriate partners
  • Proactively learn and stay updated with the latest knowledge related to the job responsibilities
  • Perform ad hoc duties as assigned

To succeed in this role

  • HKCEE / DSE graduate or above
  • Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
  • Typing speed of at least 30 words per minute in both Chinese and English
  • Clear voice with a friendly and helpful tone
  • Customer-focused, proactive, and eager to help and sell products/services
  • Knowledge on mobile products and services is an advantage
  • Knowledge of common PC software applications
Ref ID: 54753 Location: Hong Kong, HK, HK Business Unit: Consumer Business Group Full Time/ Part Time: Full Time Job Function: Customer Service Featured Job Category::

Information :

  • Company : PCCW Global
  • Position : Customer Officer
  • Location : Hong Kong
  • Country : HK
Next Process

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Post Date : 2025-04-26 | Expired Date : 2025-05-26

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