Customer Experience Executive

FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our groups establishment in Japan in 1962, to build an environment that encourages the use of ones creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems. On 1 April 2021, we have changed the company name to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation. FUJIFILM Business Innovation Hong Kong is one of the operating companies founded in 1964 with approximately 1,000 employees in Hong Kong currently, providing sales of world-class multifunction printers, production printers and IT solutions, as well as business process outsourcing services. For more information about FUJIFILM Business Innovation Hong Kong, please call the customer support center at +852 2513 2513 or visit our website https://fujifilm.com/fbhk/. The Job Collaborate and coordinate with other teams to analyse and resolve customer complaints Conduct surveys to understand customers needs and pain points Delivery of Customer Happy Experience through organizing various Voice of Customer collection channels and managing Customer Satisfaction Programs Maintain Voice of Customer database and prepare performance reports and presentation for management review Share Voice of Customer to functional teams to drive for countermeasures and to identify opportunity for productivity enhancement Coordinate staffs for attending quality trainings Perform other duties as assigned by supervisor The Person Degree holder in Business Administration, Operational Research or equivalent 3 years experience in customer service or complaint management Proficient in MS Office applications, especially Excel and PowerPoint Good presentation and communication skills in both written and spoken English and Chinese Good listener, customer centric and happy to work to different people Fast learner with strong analytical, facilitation and interpersonal skills Open minded, attention to details and able to work under pressure Candidate with less experience will be considered for junior position Securities Responsibilities Ensure compliance with FUJIFILM Business Innovation Information Security Rule, Policies and procedures at all time. Responsible for maintaining security of all FUJIFILM Business Innovation information entrusted to and not limiting to proper classification & handling of FUJIFILM Business Innovation documents and records. Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FUJIFILM Business Innovation Information Security requirements. Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure. Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution. We offer career prospect, attractive remuneration and fringe benefits including but not limited to the followings: 12 days annual leave Blissful leave of maximum 25 days per year (including birthday leave, wedding anniversary leave, children graduation leave, volunteer leave, pet healthcare leave, home purchase, etc) Work-from-home policy 5 days work week & bank holiday Clinical, hospitalization and dental insurance To discuss this opportunity further, please send your full resume, current and expected salary to the HR Department. We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided will be treated in strict confidence and used for recruitment purposes only. Applicants not hearing from us within six weeks may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after six months. Full-time

Information :

• Company : FUJIFILM BI
• Position : Customer Experience Executive
• Location : Hong Kong
• Country : HK