Application Support

Hays Recruitment | Hong Kong | HK
Your new role

Application Support

What youll need to succeed

  • Provides first level support for internal clients and second level for external clients
  • User queries maybe functional or technical in nature. Teams responsibility is to own all queries and provide solutions
  • Incident and Problem Management
  • Communicates with internal users and management over incidents and post-mortems
  • Ensures all support issues are correctly logged in the incident management system with relevant details (downtime, slowness etc.) and ownership of their resolution
  • Diagnoses issues: establishes their root case.
  • Initiates task force over critical incidents
  • Liaises with upstream and downstream systems support teams as appropriate
  • Application Monitoring and follow-up
Skills required
  • Knowledge of API Json, VB or SQL is beneficial
  • Knowledge of HR Operation Model is beneficial
What you need to do now

If youre interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.

If this job isnt quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


Information :

  • Company : Hays Recruitment
  • Position : Application Support
  • Location : Hong Kong
  • Country : HK
Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 2025-06-24 | Expired Date : 2025-07-24

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