Service Unit Manager
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the PCCW Global with the position of Service Unit Manager - PCCW Global which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service Unit Manager - PCCW Global below matches your qualifications. Good Luck: D
Service Unit ManagerYour role:
- Supervise and manage a team of staff to deliver premium service support to Premier Customers through activities such as customer visits, courtesy calls on new products and services, and service target
- To support and enable staff in service delivery and daily operation of the CAS operations
- To coach, inspire and motivate team members to achieve excellent performance
- To ensure proper implementation of new services, sales programs, call center policies and procedure in a timely and accurately manner
- To motivate the team in achieving the teams service target
- To monitor traffic patterns and ensure staffs work schedule conforms to requirement, and react appropriately to meet the service level
- To handle skillfully and resolve complaints escalated from staff. Summarize, analyze and identify issue from corporate customers complaints
- To proactively obtain feedback from staff. To ensure the feedbacks are communicated accurately and timely to reporting line manager in order to improve operation effectiveness and customer satisfaction
- To liaise across departments to solve daily issues and smoothen the operations
To succeed in this role:
- Degree in Business Administration or related disciplines
- Minimum 5 years of experience in customer service and operation management
- Solid experience in customer service and operation management preferable
- Good leadership, interpersonal, communication skills, planning skills and coaching skills in developing staffs service skills and attitude
- Initiative and innovative in marking recommendations on service improvement
- Experience in telecom industry is a plus
- Energetic and well-organized person with strong analytical, interpersonal communicate skills
- High proficiency in written and spoken English and Chinese
Information :
- Company : PCCW Global
- Position : Service Unit Manager
- Location : Hong Kong
- Country : HK
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Unit Manager job info - PCCW Global Hong Kong above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Unit Manager job info - PCCW Global Hong Kong in 2025-02-04 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-02-04 | Expired Date : 2025-03-06