Associate Director, Operations Business Management

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The Associate Director, Operations Business Management, will support the Head of Asia Operations Business Management in enabling the delivery of all Asia operations priorities aligned with the 5 Must Win Battles and Global Operations strategy. The successful candidate will assist in the delivery of financial and non-financial performance of Asia Operations

The role will partner closely with both the Head of Asia Operations Business Management and the Head of Asia Operations Innovation, Transformation and Performance to deliver against Asia and Global Operations strategies across all markets. The successful candidate will collaborate with regional and local executives to ensure seamless execution of strategic initiatives, maximizing synergies across Asia and Global initiatives/region.

Position Responsibilities:

Strategy Implementation and Business Transformation

• Assist in designing, developing, and enabling countries to execute short-term and long-term Operations strategic initiatives that will facilitate business achievements.
• Support the alignment of Asia Ops strategy with enterprise-wide, Asia, and Global Operations strategy and priorities; link up BUs strategic initiatives with the financial plan.
• Ensure organization mission clarity, understanding, and appropriate cascade to all key business stakeholders and Operations organization.
• Research and analyze macro trends and competitor analysis to identify and validate value opportunities and areas to outpace competitors in the Operations space.
• Develop governance to ensure organization alignment on action plans and monitor results and delivery according to plan.
Deliver regular communications regarding global, regional, and local progress, achievements, and areas of attention to ensure improvements are made and successes are celebrated.

Business Management and Financial Controls

• Assist in leading the annual Strategy and Financial Planning process and determining KPIs for the Asia Operations segment and across BUs, aligning with Regional Finance timeline and guidelines.
• Analyze financial and operational data to perform variance analysis with plans and forecasts on a regular basis to identify trends, issues, and make data-driven business decisions.
Work with the regional and BU finance teams to ensure accurate reporting and decisions.

Examples of Monthly/Quarterly Deliverables

• Financial Analysis - month end, Anaplan forecast, quarterly, monthly, annual budgeting.
• Asia Ops KPI track - unit cost target setting.
• Financial Reporting - Exlens, HIREF, MOR submission.
• Global, Regional Meeting plan - Asia Financial Review.
Other Admin - Access Management, Disbursement authorization.

Competencies/Knowledge:

• Strong financial/data analysis with a good understanding of the nuances of insurance accounting and actuarial data and analysis.
• Proactive and operative with a sense of urgency: has initiative and drive to take ownership of tasks. Not afraid to ask questions when in doubt and ability to drive things to completion quickly.
• Change management/ambiguity: ability to work in a fast-paced environment with incomplete information, but continue to push tasks through based on known information, common sense, and asking the right questions.
• Detail-oriented: important to pay extra attention to detail to ensure the highest quality of work is submitted to senior management for their review.
• Research, analysis, and problem-solving: strong problem-solving abilities by identifying issues, taking a logical approach to finding an answer based on research and sound analysis.
• Project management: ability to drive projects to execution by developing deliverables timelines and effectively managing stakeholders.
• Communication: excellent speaking and writing skills are required to convey key messages in a succinct manner.
PowerPoint, Word, and Excel: expert skills on PowerPoint with the ability to tell a story and sell a message. Can analyze large quantities of data, generate charts in Excel.

Qualifications/Education

• Bachelors degree or above.
• At least 5-7 years of relevant experience in actuarial/product development/product pricing/strategy/finance in the insurance industry (life insurance preferred).
• Self-motivated, independent with minimal supervision, and excellent interpersonal skills.
• Execution-focused with a keen problem-solving mindset.
• Proven track record to demonstrate strong ability to connect well with peers and interact very successfully with senior business stakeholders and regional functions as required.
• Excellent verbal and written communication skills.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Information :

• Company : Manulife
• Position : Associate Director, Operations Business Management
• Location : Hong Kong
• Country : HK

How to Submit an Application:

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