To support Boutique Manager in driving sales and delivering exceptional service at the Hermès boutique, in alignment with the approved commercial strategy and maintaining Hermès global standards of image and service.
Collaborate closely with the Boutique Manager to achieve sales targets and profitability goals, actively contributing to the boutique’s success
Manage store operations processes, including handling the till, expenses and inventory shortage, ensuring accuracy and compliance with established procedures
Assume a leadership role through effectively communicate with the team, maintaining awareness of staff morale and development needs, fostering a positive work environment
Ensure consistent high standards of customer service throughout the store
Responsibly and promptly address customers inquiries and resolves any issues that arise in timely and appropriate manner
Gather and provide valuable customer feedback on products to the Boutique Manager and the management team, enabling informed decision-making and continuous improvement
Perform the job duties of Boutique Manager when he/she is absence, effectively performing the required duties and responsibilities to ensure seamless operations
Store Operations Budget
Take ownership of the universe budget to achieve the annual and monthly targets set by the Group, in accordance with the Group Commercial Policy and in alignment with the Hermès brand image
Effectively implement the strategic plan to accomplish the predetermined objectives related to the product mix, as established by the Group
Sales and Buying
Collaborate with the Business Manager to effectively prepare for Podium buying, aiming to create an appealing and captivating Hermès boutique
Maximize sales performance by maintaining optimal stock availability and proactively managing reorders as necessary
Take ownership of sell-through rates, post-podium follow-up, pre-analysis, and report analysis, while coordinating with various departments (Men's and Women's) to consolidate efforts
Regularly review and refine processes, whether on a weekly, monthly, or as-needed basis, to enhance operational efficiency and effectiveness
Oversee floor and shift management, ensuring smooth operations and seamless coordination among team members
Stock and Process Control
Review the monthly mini stock take results and actively participate in the annual stock take process
Take necessary actions to prevent any discrepancies in stock levels, promptly addressing any issues that arise
Ensure strict adherence to the Group's procedures by validating the Chic Boutique Questionnaire, verifying compliance with established guidelines and standards
Report any irregularities or deviations from the prescribed procedures, ensuring that appropriate actions are taken to address them effectively
Merchandising
Ensure the store display and environment are consistently maintained in accordance with the Group's guidelines, reflecting the desired brand image and creating an immersive shopping experience for customers
Identify any maintenance or renovation needs within the store, promptly alerting the team and taking appropriate actions to address them
Relations Management Team Management
Foster a strong sense of team spirit, discipline, mutual respect, and dedication among the boutique staff, creating a positive and collaborative work environment
Work under the supervision of the Boutique Manager to ensure that the team receives regular and appropriate training to enhance customer service, product knowledge, and selling skills, enabling them to deliver exceptional experiences to customers
Oversee and ensure compliance with 公司名稱 policies and procedures regarding employee leaves, verifying that all leaves taken align with the established guideline
Customer Service
Maintain a consistent level of service that aligns with the Group's standards, ensuring that customers receive the same exceptional experience across all interactions with the boutiques
Always be present and ready as a backup in the event of conflicts or challenging situations, providing support and resolving issues to maintain a harmonious and customer-focused environment
Proactively inform the Boutique Manager and management team of any potential complaints or customer concerns, allowing for timely resolution and continuous improvement
Actively participate in CRM activities, engaging with customers to build and strengthen relationships, fostering loyalty and increasing customer satisfaction
Communications
Provide support in implementing various communication activities, such as internal newsletters, promotional campaigns, and customer outreach initiatives
Act as an ambassador and role model for the boutique and the brand, exemplifying the values and standards of Hermès at all times
Requirements
Tertiary educated with minimum 6 years of relevant management experience in luxury retail or a similar capacity
Possess a strong business sense and solid analytical skills, allowing for effective decision-making and strategic planning
Ability to lead and inspire teams, driving performance and delivering exceptional customer service
Good customer relationship management skills
A good team player, pleasant, service oriented and self-motivated
Strong leadership, interpersonal and communication skills
Proficient with computer skills and MS Office with very good knowledge on using Excel
Good command of written and spoken English and Chinese (Mandarin and Cantonese). Knowledge of French is a plus
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工作資料：
公司名稱: Leadingnation
職位: Universe Manager
工作地點: 香港
國家: HK
如何提交申請：
在閱讀並了解職位資料中說明的入職標準及最低資格要求後， Universe Manager at the office 香港 以上，請立即準備好求職信、履歷表（CV）、畢業證書副本及其他證明文件。請透過下方的「下一頁」連結提交申請。
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